Aviation Business Journal 1st Quarter 2013 - 56

Continued from page 55

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Leadership and Supervisor Essentials
Legal Compliance as a Leader
Employee Engagement
Team Building Exercises

The Coaches: Featured Speakers:
Todd Dewett, Ph.D., President, TVA Inc.; Professor &
Assistant Dean, College of Business, Wright State University

Coaching Leadership

Mike France, National Air Transportation Association

Leadership Essentials

Reed Fuller, Ascent Aviation Group

Line Service Supervisor Technical Review

ServiceElements

Managing Technical Procedures through Your People

**Your registration confirmation will include access creden-

Simple Steps to Ensuring Top-Notch Customer Service

tials to complete the FAA required 14 CFR Part 139 Section

If you are a line supervisor or manager, line service
technician or fuel company representative, you should
attend to:
•	 Share your challenges and triumphs with colleagues and
speakers

•	 Discover your strengths and weaknesses through invaluable self-assessments

•	 Learn to promote safety and synergy through teamwork
•	 Instill a culture based on trust, partnership and respect
at your FBO

•	 Begin interacting more positively with your employees,
other supervisors and senior management

•	 Discuss various legal compliance issues to help prevent
lawsuits

•	 Review and discuss the technical information crucial to
performing your job

•	 Ensure top-notch customer service at your company
•	 Make your FBO more efficient by learning how to engage and motivate your staff

321 online Fire Safety Training. You must complete this
training prior to attending the seminar in order to receive
your certificate at the end of the seminar class.

NATA Safety 1st Trainer Seminar (Train the Trainer)
March 13, 2013
Learn how to engage different students, increase learning
retention, effectively present lesson plans, identify student
verbal and nonverbal cues as well as many other skills.
One hallmark of the best FBOs is the professionalism of the
line service specialists on the ramp. A key component of ramp
safety, security and efficiency is the guidance provided by
designated FBO line service trainers. NATA’s Safety 1st Trainer
Seminar delivers the in-depth instruction necessary to become
more effective line service supervisors and instructors.
The seminar also includes instruction on the industry’s
premier program for initial and recurrent training of line service specialists - known as PLST or Professional Line Service
Training. NATA’s Safety 1st Trainer Seminar was designed specifically to enhance PLST program training via cutting-edge
teaching techniques.

Game: Wednesday, March 13: 8:00 a.m. to 5:00 p.m.

NATA Workers’ Compensation
Insurance Program™ Fact
When you become a NATA Workers’ Compensation
Insurance Program™ participant, Beacon Aviation
Insurance will work to offer you their maximum
allowable credits per state regulations and their highest
available dividends plans. Beacon bases dividends on
individual loss ratios, and the dividends are paid out just
10 short months after policy expiration. Additionally,
special credit savings are available for Safety 1st
participants! Visit www.beaconais.com to find out more
about the benefits of this program.

56	

The Line Up
•	 Structuring a Training Program
•	 Keys to Successful Training
•	 How to Prepare Properly
•	 How to Engage Students
•	 Implementing Various Teaching Techniques
•	 Energizing the Learning Environment
•	 Recognizing and Utilizing Resources
•	 Setting Goals
•	 Staying Consistent
•	 Keeping it Simple
•	 Utilizing Your Experience
(speakers subject to change)

Aviation Business Journal  1st Quarter 2013



Aviation Business Journal 1st Quarter 2013

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