Mobility - April 2021 - 24

As global mobility returns, positive employee
experiences-enabled through both new high-tech
and soft-touch protocols-can be the differentiator for employers of choice.
Mobility has gathered a group of corporate
leaders from global companies-Robert Brezosky,
director of talent mobility at Netflix; Shaina Bui,
GMS, U.S. immigration lead at Thales Group (at
press time, Bui has joined JUUL Labs as manager,
global immigration and mobility); Marie Kiepura,
vice president of global mobility at Edelman; and
Becky Woods, senior director of global mobility at
ADP-who share their insights on the intersection
of employee experience and talent mobility, the role
of technology in talent and data management, and
the holistic strategies of today, which must incorporate personal and family considerations, including
diversity, equity, and inclusion.
Mobility: Let's dive into the heart of the mat-

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24

ter: We all know that talent mobility, done
right, is one way to help deliver an exceptional
employee experience. But it's not just about
the right technological tools or creating efficiencies. As a corporate, what are you doing to
upgrade the employee experience for talent
mobility? And how exactly can the mobility
industry support you in achieving that level
of experience?
Robert Brezosky: Just like with

anything else, a truly amazing
experience is created by having the
right combination of strong
technology and highly capable
individuals. Our talent mobility
team is always looking for new tools and service
providers in the marketplace, but we are fully aware
of the need for technology to be enabled by mobility
professionals with subject-matter specialization,
passion for the work, and a natural ability to support
employees and families with empathy. The " people "
aspect is often what I see missing when I'm looking
at a new service offering. At the end of the day, I've
been working in this space long enough to recognize
that, for example, an automated move-booking tool
is great, but not if the actual household goods
shipping experience turns out to be a stressful
experience for the employee and their family.

Shaina Bui: What we're doing is

listening more and having frequent
casual check-ins with assignees and
foreign nationals to understand
what could be better, in order to
help them through the process.
After getting this feedback from our employees, I
look for trends or to peers within the industry to see
if anyone else is facing the same challenges;
brainstorm ideas/solutions with them; and then
adapt to our company culture.
Marie Kiepura: As a company
that prides itself on its entrepreneurial spirit, we are open and
supportive to letting employees
transfer when roles are available.
Yet we have not been very transparent regarding the process of finding a role, how long
that might take, long-term career counseling, and
what employees plan to do after their time in-country. We are striving to change that with more open
discussions, collaboration in the global HR network,
and international career conversation guides.
We are making strides in driving more program
consistency and a better experience by changing
our programming, making it widely available, and
ensuring we have the right partners in place. We rely
on our partners to raise any concerns to us that are
not apparent in our working environment, so we can
get ahead of any situation with solutions. I also rely
on our partners to tell us when we can do something
better or differently. We want to be challenged in our
beliefs and ways of doing something, especially if it
results in a better outcome for our employees.
At the same time, absolutely nothing replaces
person-to-person interaction. Making personal
connections with employees, getting to know
them, understanding what is important to them,
and building a relationship cannot be usurped
by technology.
Becky Woods: Employees want
the tools of their professional life
to mimic the tools of their
personal life. We have gotten
accustomed to 24/7 access to
information, a seamless end-toend experience, and products and services that
gauge our wants and needs to deliver a


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Mobility - April 2021

Table of Contents for the Digital Edition of Mobility - April 2021

Mobility - April 2021 - Cover1
Mobility - April 2021 - Cover2
Mobility - April 2021 - 1
Mobility - April 2021 - 2
Mobility - April 2021 - 3
Mobility - April 2021 - 4
Mobility - April 2021 - 5
Mobility - April 2021 - 6
Mobility - April 2021 - 7
Mobility - April 2021 - 8
Mobility - April 2021 - 9
Mobility - April 2021 - 10
Mobility - April 2021 - 11
Mobility - April 2021 - 12
Mobility - April 2021 - 13
Mobility - April 2021 - 14
Mobility - April 2021 - 15
Mobility - April 2021 - 16
Mobility - April 2021 - 17
Mobility - April 2021 - 18
Mobility - April 2021 - 19
Mobility - April 2021 - 20
Mobility - April 2021 - 21
Mobility - April 2021 - 22
Mobility - April 2021 - 23
Mobility - April 2021 - 24
Mobility - April 2021 - 25
Mobility - April 2021 - 26
Mobility - April 2021 - 27
Mobility - April 2021 - 28
Mobility - April 2021 - 29
Mobility - April 2021 - 30
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Mobility - April 2021 - 38
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Mobility - April 2021 - 40
Mobility - April 2021 - 41
Mobility - April 2021 - 42
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Mobility - April 2021 - 52
Mobility - April 2021 - Cover3
Mobility - April 2021 - Cover4
https://www.nxtbook.com/ygsreprints/WERC/mobility-july-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-june-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-may-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-april-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-march-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-february-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility_122020
https://www.nxtbook.com/ygsreprints/WERC/mobility_112020
https://www.nxtbook.com/ygsreprints/WERC/mobility_102020
https://www.nxtbook.com/ygsreprints/WERC/mobility_092020
https://www.nxtbook.com/ygsreprints/WERC/mobility_082020
https://www.nxtbook.com/ygsreprints/WERC/mobility_072020
https://www.nxtbook.com/ygsreprints/WERC/mobility_062020
https://www.nxtbook.com/ygsreprints/WERC/mobility_052020
https://www.nxtbook.com/ygsreprints/WERC/mobility_042020
https://www.nxtbook.com/ygsreprints/WERC/mobility_032020
https://www.nxtbook.com/ygsreprints/WERC/mobility_022020
https://www.nxtbook.com/ygsreprints/WERC/mobility_012020
https://www.nxtbook.com/ygsreprints/WERC/mobility_122019
https://www.nxtbook.com/ygsreprints/WERC/mobility_112019
https://www.nxtbook.com/ygsreprints/WERC/mobility_102019
https://www.nxtbook.com/ygsreprints/WERC/mobility_092019
https://www.nxtbook.com/ygsreprints/WERC/mobility_082019
https://www.nxtbook.com/ygsreprints/WERC/mobility_072019
https://www.nxtbook.com/ygsreprints/WERC/mobility_062019
https://www.nxtbook.com/ygsreprints/WERC/mobility_052019
https://www.nxtbook.com/ygsreprints/WERC/mobility_042019
https://www.nxtbook.com/ygsreprints/WERC/mobility_032019
https://www.nxtbook.com/ygsreprints/WERC/mobility_022019
https://www.nxtbook.com/ygsreprints/WERC/mobility_012019
https://www.nxtbookmedia.com