Mobility - July 2021 - 43

Different Corporate Approaches to Remote Work
Call it the new mobility: Remote work has continued
into 2021 and is likely to do so for the long term.
An Upwork study found that in the U.S. alone, nine
months into the pandemic, 41.8% of the workforce
was fully remote. Upwork estimates that by 2025,
approximately 36.2 million Americans-almost twice
the pre-pandemic rate-will be remote.
Companies, however, don't necessarily have it all
figured out.
SIRVA's Elaine Baker says that businesses
worldwide continue to be impacted by pandemicinduced
changes while they are building their
remobilization plans. Kathy Burrows, also at SIRVA,
stresses that some organizations are expanding,
some are contracting, and others are moving or
closing their offices.
Companies are figuring out their remote work
policies while dealing with these changes, explains
Baker. Crown's Lisa Johnson says that it'll be difficult
to " put the [remote work] genie back in the
bottle " ; she anticipates that more companies will
go with the hybrid model, which blends remote
and in-person work.
Johnson adds that some companies might opt
for permanent " work-from-anywhere " or " workfrom-home "
models for their entire workforces.
Although these terms both refer to the concept of
working remotely, there's a distinction between
the two. " Work from anywhere " usually refers to
employee- initiated moves, in which workers determine
where they live. " Work from home " usually
refers to arrangements that assume employees
will-or even require them to-do their jobs in
proximity to the office location where the company
originally hired them.
Others, Johnson continues, might grant remote
work on a case-by-case basis to employees who wish
to relocate. There will be some caveats, mostly due
to tax compliance risks and other exposure risks for
the company and employees. She says that companies
will likely define the boundaries for these types
of flexible work options: Remote work won't truly be
" work from anywhere. " A company based in Houston,
for instance, may not be keen on letting an employee
move to a part of the world that's 12 hours ahead. An
alternative, says SIRVA's Burrows, is that companies
could start implementing an approval process for
temporary long-distance remote work akin to PTO
requests. If an employee wants to work from, say,
Canada for a month, they could put in that request,
and the company might approve all four weeks or a
shorter amount of time.
" There will be a couple of extremes, but most companies
are going to fall somewhere in the middle-
having more flexibility than they did pre-pandemic,
but not 'anything goes,' " says Johnson.
43
access to information that would greatly assist not
just with mobility, but with mobilization. "
Johnson notes that moving forward, relocation
management companies will have to continue balancing
" do-it-yourself " technologically efficient service
and " high-touch " personalized service. After all, " moving
remains a complex and emotional event, " she says.
Baker agrees. She explains that technology will
remain a key area of interest as mobility professionals
continue designing relocation programs,
but the need to have personalized user experiences
for relocating employees is increasing.
" Relocation management companies and the clients
we serve must develop technology solutions that are
flexible and support customizable user experiences, "
says Baker. " Providing flexible and innovative technology
is key to achieving that goal, but it should also be
remembered that technology is never a replacement
for customer service; it's meant to enhance customer
service. The combination of technology and outstanding
customer service is necessary to drive a positive
employee experience and continued success. "
Tina Nazerian is a writer in Houston.
worldwideerc.org
http://www.worldwideerc.org

Mobility - July 2021

Table of Contents for the Digital Edition of Mobility - July 2021

Mobility - July 2021 - Cover1
Mobility - July 2021 - Cover2
Mobility - July 2021 - 1
Mobility - July 2021 - 2
Mobility - July 2021 - 3
Mobility - July 2021 - 4
Mobility - July 2021 - 5
Mobility - July 2021 - 6
Mobility - July 2021 - 7
Mobility - July 2021 - 8
Mobility - July 2021 - 9
Mobility - July 2021 - 10
Mobility - July 2021 - 11
Mobility - July 2021 - 12
Mobility - July 2021 - 13
Mobility - July 2021 - 14
Mobility - July 2021 - 15
Mobility - July 2021 - 16
Mobility - July 2021 - 17
Mobility - July 2021 - 18
Mobility - July 2021 - 19
Mobility - July 2021 - 20
Mobility - July 2021 - 21
Mobility - July 2021 - 22
Mobility - July 2021 - 23
Mobility - July 2021 - 24
Mobility - July 2021 - 25
Mobility - July 2021 - 26
Mobility - July 2021 - 27
Mobility - July 2021 - 28
Mobility - July 2021 - 29
Mobility - July 2021 - 30
Mobility - July 2021 - 31
Mobility - July 2021 - 32
Mobility - July 2021 - 33
Mobility - July 2021 - 34
Mobility - July 2021 - 35
Mobility - July 2021 - 36
Mobility - July 2021 - 37
Mobility - July 2021 - 38
Mobility - July 2021 - 39
Mobility - July 2021 - 40
Mobility - July 2021 - 41
Mobility - July 2021 - 42
Mobility - July 2021 - 43
Mobility - July 2021 - 44
Mobility - July 2021 - 45
Mobility - July 2021 - 46
Mobility - July 2021 - 47
Mobility - July 2021 - 48
Mobility - July 2021 - Cover3
Mobility - July 2021 - Cover4
https://www.nxtbook.com/ygsreprints/WERC/mobility-july-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-june-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-may-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-april-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-march-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-february-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility_122020
https://www.nxtbook.com/ygsreprints/WERC/mobility_112020
https://www.nxtbook.com/ygsreprints/WERC/mobility_102020
https://www.nxtbook.com/ygsreprints/WERC/mobility_092020
https://www.nxtbook.com/ygsreprints/WERC/mobility_082020
https://www.nxtbook.com/ygsreprints/WERC/mobility_072020
https://www.nxtbook.com/ygsreprints/WERC/mobility_062020
https://www.nxtbook.com/ygsreprints/WERC/mobility_052020
https://www.nxtbook.com/ygsreprints/WERC/mobility_042020
https://www.nxtbook.com/ygsreprints/WERC/mobility_032020
https://www.nxtbook.com/ygsreprints/WERC/mobility_022020
https://www.nxtbook.com/ygsreprints/WERC/mobility_012020
https://www.nxtbook.com/ygsreprints/WERC/mobility_122019
https://www.nxtbook.com/ygsreprints/WERC/mobility_112019
https://www.nxtbook.com/ygsreprints/WERC/mobility_102019
https://www.nxtbook.com/ygsreprints/WERC/mobility_092019
https://www.nxtbook.com/ygsreprints/WERC/mobility_082019
https://www.nxtbook.com/ygsreprints/WERC/mobility_072019
https://www.nxtbook.com/ygsreprints/WERC/mobility_062019
https://www.nxtbook.com/ygsreprints/WERC/mobility_052019
https://www.nxtbook.com/ygsreprints/WERC/mobility_042019
https://www.nxtbook.com/ygsreprints/WERC/mobility_032019
https://www.nxtbook.com/ygsreprints/WERC/mobility_022019
https://www.nxtbook.com/ygsreprints/WERC/mobility_012019
https://www.nxtbookmedia.com