Mobility - June 2020 - 43

personally for employees and their families. Each
challenge and setback can have a negative effect on
an employee's experience with your organization.
Boxes with cherished family heirlooms could get
lost or broken in the move, leading to feelings of
anger. The closing date on the new house could be
delayed, creating frustration with the process. An
employee's children could have trouble adapting
to the new area, causing a major productivity distraction. The accompanying spouse may be fearful
about finding a new job, leading to questions of
whether they made the right decision and whether
they should stay. Internationally, the cultural differences assignees and families confront will challenge their patience daily. Post-move loneliness,
due to separation from family and friends, can
become debilitating. Each of these issues influences
productivity, engagement, and potentially, retention of talented employees.
When things go really wrong, the amygdala
hijack may take effect. This is when a person has an

emotional response out of measure with the actual
situation because it stimulated a deeper emotional
threat. We've all seen this in action, so let's dig deeper
into what is going on in the brain.
Director of the NeuroLeadership Institute David
Rock created the SCARF model (see chart below)
to explain a brain-based approach for collaborating
with and influencing others. It outlines five key
domains that influence our behavior when communicating with others. They are outlined in the chart
below with some potential examples related to
talent mobility that could trigger a threat response.
Research implies that when socializing with
others, these five domains can activate the same
threat-and-reward responses in our brain that we
rely on for survival. That's why it's imperative
for organizations to consider Relo EQ and have a
process that will address those threats proactively,
before they have damaging effects on the individual's relocation experience and, potentially, their
employee experience.

Our relative importance to
others

Am I getting the support I deserve?

CERTAINTY

Our ability to predict the
future

How can we help people feel more confident
about a successful transition in the long term?

AUTONOMY

Our sense of control over
events

Can we help people feel a sense of control during
their transition?

RELATEDNESS

How safe we feel around
others

How do we help people make personal
connections in the new location?

Our perception of fair
exchanges

Is my problem resolved to my satisfaction, given
my sacrifice?

STATUS

FAIRNESS

worldwideerc.org | Mobility 43


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Mobility - June 2020

Table of Contents for the Digital Edition of Mobility - June 2020

Mobility - June 2020 - Cover1
Mobility - June 2020 - Cover2
Mobility - June 2020 - 1
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Mobility - June 2020 - Cover3
Mobility - June 2020 - Cover4
https://www.nxtbook.com/ygsreprints/WERC/mobility-june-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-may-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-april-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-march-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-february-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility_122020
https://www.nxtbook.com/ygsreprints/WERC/mobility_112020
https://www.nxtbook.com/ygsreprints/WERC/mobility_102020
https://www.nxtbook.com/ygsreprints/WERC/mobility_092020
https://www.nxtbook.com/ygsreprints/WERC/mobility_082020
https://www.nxtbook.com/ygsreprints/WERC/mobility_072020
https://www.nxtbook.com/ygsreprints/WERC/mobility_062020
https://www.nxtbook.com/ygsreprints/WERC/mobility_052020
https://www.nxtbook.com/ygsreprints/WERC/mobility_042020
https://www.nxtbook.com/ygsreprints/WERC/mobility_032020
https://www.nxtbook.com/ygsreprints/WERC/mobility_022020
https://www.nxtbook.com/ygsreprints/WERC/mobility_012020
https://www.nxtbook.com/ygsreprints/WERC/mobility_122019
https://www.nxtbook.com/ygsreprints/WERC/mobility_112019
https://www.nxtbook.com/ygsreprints/WERC/mobility_102019
https://www.nxtbook.com/ygsreprints/WERC/mobility_092019
https://www.nxtbook.com/ygsreprints/WERC/mobility_082019
https://www.nxtbook.com/ygsreprints/WERC/mobility_072019
https://www.nxtbook.com/ygsreprints/WERC/mobility_062019
https://www.nxtbook.com/ygsreprints/WERC/mobility_052019
https://www.nxtbook.com/ygsreprints/WERC/mobility_042019
https://www.nxtbook.com/ygsreprints/WERC/mobility_032019
https://www.nxtbook.com/ygsreprints/WERC/mobility_022019
https://www.nxtbook.com/ygsreprints/WERC/mobility_012019
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