Mobility – October 2019 - 43

In India, Chatterjee has leveraged Cisco WebEx,
Skype, Zoom, GoToMeeting, Yammer, and
WorkPlace by Facebook, all of which can be used
for videoconferencing and group collaboration.
"But having real face time is the best thing to do
while you work in global teams and across geographies," recommends Chatterjee (see "The Value of
Face Time," at right).
Even though in-person communication is preferable, Stehlik says videoconferencing provides the
opportunity to read body language and facial expressions. Seeing one another, even on a screen, helps
clarify communication and builds relationships in a
way that phone calls and emails can't, she says.
Akamai Technologies also employs Smartsheets,
Google Drive, and a global intranet that covers
immigration and mobility-related policies, practices,
resources, and FAQs.
No matter what apps or ways to meet you choose,
Syd Smelt, global mobility relationship manager for
the bank HSBC, favors regular catch-up calls to make
sure everyone has a clear vision of what is happening.
The phone is also one way to promote team building
and ensure all team members know they're valued.

FOSTERING TRUST FROM A DISTANCE

Many ways exist to instill both emotional connectivity and trust, and to keep the team from fracturing.
"One of my mentors told me that trust is built by
'telling others what you intend to do, doing what you
said you were going to do, and promptly confirming
when it has been done,' " says SIRVA's Vale. So, keep
your promises. "A 'no-surprise' approach seems to be
what works best across cultures, based on my experience in mobility," Vale adds.
Investing in face-to-face meetings also builds
trust. Vale says it becomes a powerful initiative
when team members converge at a single location and create shared memories. "In my opinion,
there's no direct correlation between distance and
trust," Vale believes. "The latter is a product of
good leadership, whether the group is local or
global." Further, Vale suggests it's the responsibility of the project leader to scan, filter, and address
behaviors within the group that undermine the
belief in unity of purpose.
"Don't expect everything you do to work immediately and be perfect," cautions Chatterjee. "Seek out

THE VALUE OF FACE TIME

Using the internet to research the differences
between your culture and those represented on
your team makes a good first step. Although not
foolproof, websites exist that measure different
aspects of certain cultures.
Still, face time has one of the strongest impacts
on success, says Sharon Michnay, CRP, SGMS,
president of Relo Network Asia in Chicago. "And
not just visiting the home office, but having time
together both working and playing," she explains.
"Many cultures in Asia value personal relationships highly, but the in-person connection is
important for every culture."
It is those relationships that make dealing with
the challenges of different cultures and languages much easier, Michnay says.
Do you sometimes browse social media or
other websites during virtual meetings? When
those same meetings are held in person, usually
everyone is present and engaged. So, although
advancements in technology are valuable, physical interaction with all its nuances, including
tone of voice, body language, and facial expressions, is still the best way to connect-whether
you're all in the same building or spread out
across the globe.

signs of conflict, like tonality in emails." If a colleague
usually uses emojis but suddenly stops and moves to
monosyllables, that could be an early sign of conflict
or frustration.
To prevent a hostile situation, Chatterjee tries to
focus on a healthy and transparent work culture.
Regardless of where they are located, he says, it's

worldwideerc.org | Mobility 43


http://www.worldwideerc.org

Mobility – October 2019

Table of Contents for the Digital Edition of Mobility – October 2019

Mobility – October 2019 - Cover1
Mobility – October 2019 - Cover2
Mobility – October 2019 - 1
Mobility – October 2019 - 2
Mobility – October 2019 - 3
Mobility – October 2019 - 4
Mobility – October 2019 - 5
Mobility – October 2019 - 6
Mobility – October 2019 - 7
Mobility – October 2019 - 8
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Mobility – October 2019 - 12
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Mobility – October 2019 - 17
Mobility – October 2019 - 18
Mobility – October 2019 - 19
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Mobility – October 2019 - 21
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Mobility – October 2019 - 42
Mobility – October 2019 - 43
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Mobility – October 2019 - 61
Mobility – October 2019 - 62
Mobility – October 2019 - 63
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Mobility – October 2019 - 65
Mobility – October 2019 - 66
Mobility – October 2019 - 67
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Mobility – October 2019 - 70
Mobility – October 2019 - 71
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Mobility – October 2019 - 73
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Mobility – October 2019 - 76
Mobility – October 2019 - 77
Mobility – October 2019 - 78
Mobility – October 2019 - 79
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Mobility – October 2019 - 81
Mobility – October 2019 - 82
Mobility – October 2019 - 83
Mobility – October 2019 - 84
Mobility – October 2019 - 85
Mobility – October 2019 - 86
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Mobility – October 2019 - Cover3
Mobility – October 2019 - Cover4
https://www.nxtbook.com/ygsreprints/WERC/mobility-june-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-may-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-april-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-march-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility-february-2021
https://www.nxtbook.com/ygsreprints/WERC/mobility_122020
https://www.nxtbook.com/ygsreprints/WERC/mobility_112020
https://www.nxtbook.com/ygsreprints/WERC/mobility_102020
https://www.nxtbook.com/ygsreprints/WERC/mobility_092020
https://www.nxtbook.com/ygsreprints/WERC/mobility_082020
https://www.nxtbook.com/ygsreprints/WERC/mobility_072020
https://www.nxtbook.com/ygsreprints/WERC/mobility_062020
https://www.nxtbook.com/ygsreprints/WERC/mobility_052020
https://www.nxtbook.com/ygsreprints/WERC/mobility_042020
https://www.nxtbook.com/ygsreprints/WERC/mobility_032020
https://www.nxtbook.com/ygsreprints/WERC/mobility_022020
https://www.nxtbook.com/ygsreprints/WERC/mobility_012020
https://www.nxtbook.com/ygsreprints/WERC/mobility_122019
https://www.nxtbook.com/ygsreprints/WERC/mobility_112019
https://www.nxtbook.com/ygsreprints/WERC/mobility_102019
https://www.nxtbook.com/ygsreprints/WERC/mobility_092019
https://www.nxtbook.com/ygsreprints/WERC/mobility_082019
https://www.nxtbook.com/ygsreprints/WERC/mobility_072019
https://www.nxtbook.com/ygsreprints/WERC/mobility_062019
https://www.nxtbook.com/ygsreprints/WERC/mobility_052019
https://www.nxtbook.com/ygsreprints/WERC/mobility_042019
https://www.nxtbook.com/ygsreprints/WERC/mobility_032019
https://www.nxtbook.com/ygsreprints/WERC/mobility_022019
https://www.nxtbook.com/ygsreprints/WERC/mobility_012019
https://www.nxtbookmedia.com