Developments Nov-Dec 2012 - (Page 11)

NEwS expected to include 309 luxury residential villas and condos, plus a boutique hotel and convention facility. Amenities will feature multiple swimming pools and restaurants, bars, boutique shops, and entertainment venues. The development will be executed in phases matching sales absorption rates. Construction of the first phase is expected to begin in February 2012 with completion scheduled for December 2018. The development timeframe will be adjusted to ensure that each completed phase can stand alone with its own share of infrastructure. whitewater Acquires Hopkins Rides information on the subject of installment loan/maintenance fee portfolio management for timeshare resorts. In it, Aspen professionals Buzz Waloch and David Combs discuss the various programs their agency offers to help resorts collect unpaid loan or maintenance fee amounts. The piece came as a response to a number of questions from resort managers and HOA board members over the years who asked what a collection agency typically offers. This document, as well as previously published tip bulletins, can be accessed online at the company’s Web site: services/timeshare.html. Prior bulletins provide information on a number of topics relating to timeshare resort financial management. For example, Bulletin Number 5 gives pointers to timeshare resort HOAs and operators, particularly of aging resorts, who are experiencing unusually high rates of unpaid maintenance fees. Christie Lodge Implementing SpI Software SPI Software announced recently that Christie Lodge in Avon, Colorado, is using SPI Orange Resort Management software. SPI provides timeshare/shared ownership resorts with enterprise systems or modular software to handle all facets of timeshare resort operation, including marketing, sales, property management, finance, maintenance fee and receivables servicing, centralized reservations, and Web site access operations. Balancing state-of-the-art database architecture, cost, and advanced customer features, SPI’s out-of-the-box Orange Resort Management software is allowing Christie Lodge to easily manage information in order to better serve its customers. The Christie Lodge is nestled in the heart of the Vail Valley, minutes from Beaver Creek and Vail ski areas, plus many other attractions. Raintree vacation Club Selects Mvp’s CustomerCount© Mobius Vendor Partners (MVP), an Indianapolis-based company that provides business process design, managemen t, and performance improvement services to companies, associations, and non-profit organizations, has announced that its On-Line Feedback System CustomerCount© has been selected by Raintree Vacation Club. The resort development and management company will employ the system to measure call center experience and proficiency as well as guest experience after a resort stay. Raintree Vacation Club general managers love the clear, detailed list of action items that this system generates—especially the immediate alerts that are issued. For instance, if a resort receives a three or below rating in any one of a number of areas, Raintree is alerted immediately. This auto-generated notice allows the company to nip any problems in the bud, without waiting for monthly reports. Club Land’or Nassau, bahamas and LloydShare Annuities bring TrackResults Online Club Land’or has selected TrackResults for analysts in the timeshare industry that are taking performance statistics to the highest possible level. The club actually won an auction held at the last C.A.R.E conference by outbidding competitors to receive an initial setup of the TrackResults on-line database. Training was completed 100% remotely during a single day of Webinars and video meetings, further emphasizing the technology strides that TrackResults brings to the industry. The local sales office as well as the complete OPC and mini-vac team immediately started manifesting tours. Lloydshare Limited Incorporated, a premier provider of vacation ownership linked deferred annuities, also recently employed TrackResults’ analytics system. TrackResults completed the solution setup and training at Lloydshare’s international headquarters in Puerto Vallarta. Established in 2002, Lloydshare Limited Incorporated pioneered the concept of offering a vacation ownership-linked deferred annuity in the United States. Lloydshare’s current portfolio of host resorts includes over 45 vacation ownership properties. Reveals Top 100 Timeshare Resale and Rental Resorts Data obtained from the 2012 Top 100 lists of vacation accommodations for timeshare Hopkins Rides’ has joined WhiteWater and will continue to offer rides, such as the “Pirate Reef” Shoot the Chute, installed this year at LEGOLAND® California Resort. WhiteWater is pleased to announce that Hopkins Rides (formerly O.D. Hopkins) has joined the WhiteWater family of companies. Hopkins Rides will continue to operate under the same name and will continue to offer its legendary amusement park attractions: the Log Flume Ride, Super Flume, Shoot the Chute, River Raft Ride, as well as other water transportation systems. Having Hopkins Rides onboard advances WhiteWater’s mission to bring to market the most exciting and diverse aquatic amusement park attractions portfolio in the world. Hopkins Rides began in 1979 and has continued to deliver highly popular water-based rides for the amusement park sector. Hopkins Rides is based out of Palm City, Florida, and joins WhiteWater as its 19th global office. Aspen National Collections Document Describes Timeshare Collection programs Aspen National Collections has released a sixth bulletin providing instructive November/December 2012 Developments — 11

Table of Contents for the Digital Edition of Developments Nov-Dec 2012

Developments Nov-Dec 2012