Canadian Retailer - Winter 2016 - 28

CULTURE

"A lot of people in retail don't come for careers;
they come for jobs," says Russ Miller, senior vicepresident for Western Canada, Costco Wholesale
Canada Ltd.
The question then is: how do you reinforce the service culture and take people from job to career? Miller says you need to offer a range of opportunities
and the path to navigate them, from the start.
Under Costco's College Student Retention Program, students work only during summer vacation
and holiday breaks. This encourages students to
continue their courses while maintaining their seniority and pay scale. If they remain with Costco postgraduation, they already have considerable experience and a chance to advance within the company.
Another Costco initiative, the University Graduates Retention Program, exposes new talent to different areas and can fast track them into management.
For up to 18 months, staff learn about membership,
merchandising, receiving and other warehouse
areas, gaining the skill set to become managers. If
a role is posted in any of those areas, people who've
gone through the program are eligible.
Loblaw, likewise, manages a rotational program
Aliana Rozenek will be part of a panel discussion at RCC's HR Conference 2016.
called Grad@Loblaw. College and university graduates spend the first part in the stores, to learn why and how
"We teach our co-workers to use our
customers matter most. Participants experience the company
from many vantage points to understand the whole business. strong values in every decision they
Final placements may be in operations, merchandising, sup- make. This creates responsibility and
ply chain, or another store support function.
energy, while allowing us to meet
Hansen says Loblaw also recently refreshed its high-potential targeting and talent management succession principles the customer in an authentic way."
to align more with company values. As well, the company is
- STEPHEN BOBKO, IKEA Canada
placing added importance on cross-functional experience for
leaders, with deliberate moves. "You see things from a different support our customers," says Rozenek.
perspective and you grow," she says.
In concert with internal training, the company's development process is extensive, with a
Decisions based on values
continual focus on the talent pipeline and bench
To nurture talent at all levels, IKEA offers some 95 learning strength. What are the signs of success in nurand development programs and workshops in Canada. These turing your people and your service culture?
cover everything from logistics to interior design to service to Home Depot looks at three benchmarks: leaderculture/values. The high potential (HiPo) program also identi- ship effectiveness, learning and development
fies talent that's hungry, whether a young new hire or someone effectiveness, and associate engagement.
with years of experience. In the end, they're ready to lead a store.
"We hold leaders responsible to ensure the
Bobko says the company looks at potential and who someone culture continues to be high performing," says
is as a person more than at a CV. Skills can come from training Rozenek. "If we as an organization take care of
and experience. But at their essence does the prospective em- our associates, they take care of customers, and
ployee grasp the idea of tillsammans?
the rest takes care of itself."
"We teach our co-workers to use our strong values in every decision they make," says Bobko. "This creates responsibility and Attend Retail Council of Canada's 2016 Human
energy, while allowing us to meet the customer in an authentic way." Resources Conference in April to see an onstage
Similarly, Home Depot invests heavily in education, internally panel discussion concerning ways to Build
and externally. Every full-time associate can get $5,000 a year for High-Performing Cultures. For more information
continuing university education, and part-time associates can get concerning conference registration, visit
$3,000. "We believe the more people are educated, the more they www.rcchrconference.ca/content/register.
28 |

CANADIAN RETAILER | WINTER 2016


http://www.rcchrconference.ca/content/register

Table of Contents for the Digital Edition of Canadian Retailer - Winter 2016

PUBLISHER'S DESK
RETAIL CURRENTS
UNDER THE BANNER
EXPANDED OFFERING
RCC APPOINTS NEW BOARD CHAIR AND VICE-CHAIR
AT ISSUE
COFFEE, EGGS AND IKEA
CONTENT-RICH CONFERENCES INSPIRE RETAILERS IN VANCOUVER AND QUEBEC
THE SUBMISSIONS ARE IN
INDUSTRY RESEARCH
FREEDOM OF IDENTITY
TALENT SHOWS
WINNING THE WAR OF FIT
ADVERTISER'S INDEX
CONSULTING ON THE FUTURE OF RETAIL
Canadian Retailer - Winter 2016 - ebelly1
Canadian Retailer - Winter 2016 - ebelly2
Canadian Retailer - Winter 2016 - cover1
Canadian Retailer - Winter 2016 - cover2
Canadian Retailer - Winter 2016 - 3
Canadian Retailer - Winter 2016 - PUBLISHER'S DESK
Canadian Retailer - Winter 2016 - 5
Canadian Retailer - Winter 2016 - RETAIL CURRENTS
Canadian Retailer - Winter 2016 - 7
Canadian Retailer - Winter 2016 - UNDER THE BANNER
Canadian Retailer - Winter 2016 - EXPANDED OFFERING
Canadian Retailer - Winter 2016 - RCC APPOINTS NEW BOARD CHAIR AND VICE-CHAIR
Canadian Retailer - Winter 2016 - 11
Canadian Retailer - Winter 2016 - AT ISSUE
Canadian Retailer - Winter 2016 - COFFEE, EGGS AND IKEA
Canadian Retailer - Winter 2016 - CONTENT-RICH CONFERENCES INSPIRE RETAILERS IN VANCOUVER AND QUEBEC
Canadian Retailer - Winter 2016 - 15
Canadian Retailer - Winter 2016 - THE SUBMISSIONS ARE IN
Canadian Retailer - Winter 2016 - 17
Canadian Retailer - Winter 2016 - INDUSTRY RESEARCH
Canadian Retailer - Winter 2016 - 19
Canadian Retailer - Winter 2016 - FREEDOM OF IDENTITY
Canadian Retailer - Winter 2016 - 21
Canadian Retailer - Winter 2016 - 22
Canadian Retailer - Winter 2016 - 23
Canadian Retailer - Winter 2016 - 24
Canadian Retailer - Winter 2016 - 25
Canadian Retailer - Winter 2016 - TALENT SHOWS
Canadian Retailer - Winter 2016 - 27
Canadian Retailer - Winter 2016 - 28
Canadian Retailer - Winter 2016 - 29
Canadian Retailer - Winter 2016 - WINNING THE WAR OF FIT
Canadian Retailer - Winter 2016 - 31
Canadian Retailer - Winter 2016 - 32
Canadian Retailer - Winter 2016 - 33
Canadian Retailer - Winter 2016 - ADVERTISER'S INDEX
Canadian Retailer - Winter 2016 - 35
Canadian Retailer - Winter 2016 - CONSULTING ON THE FUTURE OF RETAIL
Canadian Retailer - Winter 2016 - 37
Canadian Retailer - Winter 2016 - 38
Canadian Retailer - Winter 2016 - cover3
Canadian Retailer - Winter 2016 - cover4
Canadian Retailer - Winter 2016 - 43
http://www.nxtbook.com/naylor/RETS/RETS0617
http://www.nxtbook.com/naylor/RETS/RETS0517
http://www.nxtbook.com/naylor/RETS/RETS0417
http://www.nxtbook.com/naylor/RETS/RETS0317
http://www.nxtbook.com/naylor/RETS/RETS0217
http://www.nxtbook.com/naylor/RETS/RETS0117
http://www.nxtbook.com/naylor/RETS/RETS0616
http://www.nxtbook.com/naylor/RETS/RETS0516
http://www.nxtbook.com/naylor/RETS/RETS0416
http://www.nxtbook.com/naylor/RETS/RETS0316
http://www.nxtbook.com/naylor/RETS/RETS0216
http://www.nxtbook.com/naylor/RETS/RETS0116
http://www.nxtbook.com/naylor/RETS/RETS0615
http://www.nxtbook.com/naylor/RETS/RETS0515
http://www.nxtbook.com/naylor/RETS/RETS0415
http://www.nxtbook.com/naylor/RETS/RETS0315
http://www.nxtbook.com/naylor/RETS/RETS0215
http://www.nxtbook.com/naylor/RETS/RETS0115
http://www.nxtbook.com/naylor/RETS/RETS0614
http://www.nxtbook.com/naylor/RETS/RETS0514
http://www.nxtbook.com/naylor/RETS/RETS0414
http://www.nxtbook.com/naylor/RETS/RETS0314
http://www.nxtbook.com/naylor/RETS/RETS0214
http://www.nxtbook.com/naylor/RETS/RETS0114
http://www.nxtbook.com/naylor/RETS/RETS0613
http://www.nxtbook.com/naylor/RETS/RETS0513
http://www.nxtbook.com/naylor/RETS/RETS0413
http://www.nxtbook.com/naylor/RETS/RETS0313
http://www.nxtbook.com/naylor/RETS/GrandPrix2012
http://www.nxtbook.com/naylor/RETS/RETS0213
http://www.nxtbook.com/naylor/RETS/RETS0113
http://www.nxtbook.com/nxtbooks/naylor/RETS0612
http://www.nxtbook.com/nxtbooks/naylor/RETS0512
http://www.nxtbook.com/nxtbooks/naylor/RETS0412
http://www.nxtbook.com/nxtbooks/naylor/RETS0312
http://www.nxtbook.com/nxtbooks/naylor/RETS0212
http://www.nxtbook.com/nxtbooks/naylor/RETS0112
http://www.nxtbook.com/nxtbooks/naylor/RETS0611
http://www.nxtbook.com/nxtbooks/naylor/RETS0511
http://www.nxtbook.com/nxtbooks/naylor/RETS0411
http://www.nxtbook.com/nxtbooks/naylor/RETS0311
http://www.nxtbook.com/nxtbooks/naylor/RETS0211
http://www.nxtbook.com/nxtbooks/naylor/RETS0111
http://www.nxtbook.com/nxtbooks/naylor/RETS0610
http://www.nxtbook.com/nxtbooks/naylor/RETS0510
http://www.nxtbook.com/nxtbooks/naylor/RETS0410
http://www.nxtbook.com/nxtbooks/naylor/RETS0310
http://www.nxtbook.com/nxtbooks/naylor/RETS0210
http://www.nxtbook.com/nxtbooks/naylor/RETS0110
http://www.nxtbook.com/nxtbooks/naylor/RETS0309
http://www.nxtbook.com/nxtbooks/naylor/RETS0209
http://www.nxtbookMEDIA.com