Parking: June 2010 - 32

Many words come to mind for a hiring manager when he’s asked to complete the annual performance review process. The thought of providing feedback on an individual’s performance can be a daunting task, especially if a particular area of performance requires “coaching.” Attend this hands-on seminar that links individual performance to company results and replace the subjectivity from your appraisal process and with goal setting, monitoring and evaluation.

members with basic budgeting skills and knowledge. The participants will learn best practices on how to prepare, implement, and review basic operational P&L performance.

2:15 – 3:15 pm

Concurrent Business Sessions (3)
Leveraging Technology to Provide Superior Stellar Service
Liz Simmons, principal, Simmons Consulting

10 am – 1 pm Exhibit Hall with Brunch Service 1:15 – 2 pm Exhibitor Advisory Council Meeting
Open to all exhibitors

Zack Harmeyer, associate, product manager, T2 Systems This interactive presentation will provide ideas on using technology and access to information to better serve your customers. Liz Simmons will introduce best practices pioneered by customer service oriented organizations such as Southwest Airlines. Zack Harmeyer will provide examples of how technology can put better decision making information in the hands of your customer facing staff. Together, they’ll show you how to leverage technology to improve the “soft skills” of your customer service staff.

1 – 2 pm

The Design and Configuration of Parking Facilities to Support Pedestrian Oriented Places

Roundtable Discussions (5)
Revenue Control/Audit Techniques
Moderator: Jim Newcomer, Amano McGann

Brian O’Looney, AIA LEED-AP, design architect, planner, and partner, Torti Gallas and Partners A discussion of ways to configure and mix parking facilities as efficiently as possible for Downtown, New Urbanist, Transit-Oriented, Town Center, and other pedestrian oriented environments.

Automated Parking Facilities Attracting and Retaining Key Talent

Moderator: Yair Goldberg, Unitronics

Moderator: Merri Mai Williamson, Application Researchers

Valet Parking

Field Management Budgeting 101
Eric Webb, CPP, vice president and general manager, MarcParc This presentation will provide and guide field management level staff

Moderator: Mike Jasser, MarcParc

Extracting the Economic Value of Your Parking Assets

Concrete Corrosion/Maintenance
Moderator: TBD

James ‘Jay’ H. Redd, Jr., managing director, Gates Capital Resources

2 – 2:15 Energy Break

Parking and Counter Terrorism
I. Paul Lew, senior vice president, Thornton Tomasetti

“My firm first got involved in NPA in the early '60s as a small parking management company with just a few parking facilities in Allentown, Pa. We immediately began developing relationships with other parking professionals, one that lead us to expanding our business to Wilmington, Del., where we are headquartered today. If not for the leadership and access to industry professionals through NPA, it is unclear what the future of our firm may have been. We deeply appreciate NPA and all the colleagues we have had the privilege of working with over the years.”
Jed Hatfield, President, Colonial Parking, Inc. 32
National Parking Association PArkINg June 2010
Parking: June 2010

Table of Contents for the Digital Edition of Parking: June 2010
