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LEGAL CORNER
is to greet and ask for masks to be worn. If this route is right
for your business, the best thing you can do is educate your
employees. Empower your employees by helping them
to know what the mandates say. Knowing what they say
means they can explain them in a way, if needed, that is
non-threatening to the customer. Although this may not
ensure one 100% compliance, it will engender confidence
that your staff is concerned with all patrons' safety.
5. POST YOUR STORE POLICY EVERYWHERE
Once you are clear on what your policy for your retail
store should be, post it - EVERYWHERE. The more it is
posted, the more people will see it, which means they
cannot use the excuse, " I didn't know. " Be sure to post
it on your website, app, social media platforms, and of
course, near the front of your brick-and-mortar location.
6. BE CONSISTENT
It may be tempting to not worry about mask policies. If
your state or local government require it, then you really
cannot ignore it. However, consistency helps guarantee
that there is you are clear, as a business owner on your
position. Where there is ambiguity or disparity in policy,
there is always a greater possibility for a conflict or
dispute. Being consistent takes more effort on the business
owner's part, however it will pay off in the long run.
7. DO NOT ESCALATE THE SITUATION WITH AGGRESSIVE
BEHAVIOR
We have all seen in the news, situations that ended in less
than desirable ways because behavior became aggressive. If
a customer becomes aggressive, do not meet that behavior
with the same. You may warn them of your policy. If they
do not comply, then it is your choice then whether to call
the authorities. Calling the authorities does not mean that
someone has to go to jail. It simply means that someone
whose authority that customer may respect will be present.
CONCLUSION
Unfortunately, there is no magic solution to a pandemic.
We are all figuring this out as we go. Even we attorneys are
having to figure out how to interpret the law in light of the
pandemic, the mandates, and modified rules. One of the
best things we can do is be considerate of others and extend
grace to one another. We WILL get through it all.
Learn more about our Gift Shop contributors on page 12.
DISCLAIMER: The materials available in this article are
for informational purposes only and not for the purpose of
providing legal advice. You should contact your attorney
to obtain advice with respect to any particular issue or
problem. Use of and access to this website do not create an
attorney-client relationship between Angie Avard Turner
Law and the user or browser.
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https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/spring-2024
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/the-guide-2024
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/winter-2024
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/celebrations-occasions-2023
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/fall-2023
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/waterfront-living-2023
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/summer-2023
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/holiday-shop-2023
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/spring-2023
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/the-guide-2023
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/winter-2023
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/celebrations-occasions-2022
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/fall-2022
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/waterfront-living-2022
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https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/holiday-shop-2022
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https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/winter-2022
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/fall-2021
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/summer-2021
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https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/theguide-2021
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/holidayshop-2021
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/celebrationsoccasions-2021
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/winter-2021
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/fall-2020
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/pets-fall-2020
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https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/holidaygiftguide-2019
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/spring-2019
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/pets-spring-2019
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/winter-2019
https://www.nxtbook.com/greatamericanmediaservices/GiftShop-Plus/pets-winter-2019
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