Contingent Labor Sometimes, It Is Rocket Science Managed service programs' critical role in talent strategy. By Russ Banham Today's workforce is an amalgam of many different types of workers, from traditional employees to widening ranks of contingent labor. Effectively managing this disparate and often far-flung human capital is no easy task. To assure close collaboration, enhance employee engagement and productivity, and achieve global compliance objectives, [8] HRO TODAY MAGAZINE | MAY 2014 organizations must insist upon centralization and accountability. In many organizations, this responsibility falls to external managed service program providers. MSPs are a mark of the modern company from a workforce perspective. The providers and their vendor management