HRO Today November 2017 - 52

Workforce Management
The Rise of Robotics
Find out how RPA and AI will potentially impact the workforce and
how to make the most of these tools.
By Brad Peterson
By offering the prospect of better service quality at a
faster rate and lower cost, robotic process automation
(RPA) and artifi cial intelligence (AI) promise to radically
transform human resources and services. So what are RPA
and AI?
* AI involves sophisticated pattern-matching software
designed for specialized tasks. The pattern-matching
software " learns " from sample data and can be
" trained " by providing it with the right data. AI has a
long history but is becoming practical for HR because of
improvements in processing power and algorithms.
* RPA does not actually involve robots, but is a software
that mimics a human user. So to a software application
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HRO TODAY MAGAZINE
| NOVEMBER 2017
or cloud-based system, an RPA " robot " appears to
be a human user. RPA can partially or fully automate
processes that are manual, repetitive, and rule-based.
Lucky for HR practitioners, a substantial part of
recruiting and hiring processes fi t that description.
For example, a company might outsource a new employeeintake
process that involves updating the company's
payroll, employee directory, facility management, and
IT and security systems. These processes may require
hundreds of clicks, copies, and pastes in order to bring
new employees on board. With a human user, it also might
take hours and only be 98 to 99 percent accurate. But
with an RPA robot, the same process could take minutes
and be 100 percent accurate. The programming of an RPA

HRO Today November 2017

Table of Contents for the Digital Edition of HRO Today November 2017

HRO Today November 2017 - 1
HRO Today November 2017 - 2
HRO Today November 2017 - 3
HRO Today November 2017 - 4
HRO Today November 2017 - 5
HRO Today November 2017 - 6
HRO Today November 2017 - 7
HRO Today November 2017 - 8
HRO Today November 2017 - 9
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HRO Today November 2017 - 11
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