Get to know your machine by reading the owner’s manual,
going to training and absorbing as much as you can from tech support and talking to other digital equipment owners. You save yourself a lot of headaches by being able to troubleshoot your own problems.
have to advise people and consider your options. You can’t hide under a rock and not answer the phone. You’ll be better off canceling an order than getting stuck with partially printed merchandise that your customer doesn’t want.
Because we have two machines, one way of coping in the past was to change some employees’ hours and set up two shifts: from 6 a.m.-2 p.m. and 2 p.m.10 p.m. By doing this, we covered our deadlines, for the most part. However, for
those rare instances in which a client may not care about your particular difficulties, I recommend having a force majeure clause as part of your terms and conditions that everyone has to sign. The force majeure clause stipulates
impressionsmag.com
October/November 2012 | Impressions
69
http://www.impressionsmag.com
Table of Contents for the Digital Edition of Impressions - October/November 2012