MJBiz Buyers Guide: Cannabis Security - 10

MJBizDaily Buyers Guide Cannabis Security
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Eric Schlissel, CEO chief technology officer at cannabis security firm Cure8 Tech, says camera
installation can be expensive, time-consuming and complex to do in-house, making customer
service incredibly important.
He says most states require a video surveillance system, and customer service within this area
should include:
* Assisting businesses with the physical mounting of the cameras.
* Properly running the Ethernet cables to the networking switch.
* Installing the Network Video Recorder (NVR) in the networking rack.
* Installing the software and testing the entire system to confirm everything is in working order.
Some surveillance companies also provide 24/7 management of the system, with teams dedicated
to assessing and reacting in real-time to alerts of suspicious activity.
HIRING GUARDS AND SECURITY PERSONNEL
Having armed guards on-site during hours of operation-and even when a store is closed, is another
increasingly common strategy used by stores to deter criminals.
" We're unfortunately continuing to see these armed robberies occur at cannabis dispensaries
and retail storefronts across the nation, " says Jennifer Barry, vice president of retail at Glass
House Group. " We have increased our security guard coverage, implemented heightened internal
communication with our teams and increased training so that our customers, staff, neighbors and
shops remain safe. "
Businesses should consider the following when hiring and training an armed security guard:
* Security guards should have real-world training experience from the military or law
enforcement sectors.
* Applicants should have good communication skills to engage with customers, store
management and, if need be, criminals.
* Businesses should be upfront about the potentially danger of job duties, qualifications and
salary expectations.
Once hired, further training armed guards will prepare them for what to do in case of an emergency.
IMPLEMENTING SECURITY POLICIES
Businesses should include security measures in the store's standard operational procedures (SOPs)
for managers and employees.
" The development and implementation of security protocols and training is of critical importance, "
Stuart says. " Everyone's goal is to protect our employees, customers, cash and products, so
appropriate policies and training on how to monitor and react in an emergency situation are key. "
One policy some retail businesses implement is keeping products and cash in specific locked areas
during hours of operation and when the facility is closed each night. If products are showcased on
the shopping floor during hours of operation, it's best to securely store them away prior to closing.
" Removal of product from display cases at night is a great best practice, " says Andy Fleet. " There
has been a spate of smash-and-grab burglaries where groups of individuals will smash their way
into a dispensary, smash all the display cabinets and steal the product. This obviously causes a
significant loss in inventory, but also significant costs in replacing all the glass cabinets. "
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MJBiz Buyers Guide: Cannabis Security

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