CE Pro April 2024 - 42

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INDUSTRY
Quest for Quality Awards
ensuring dealers keep their profi t margins even when they
encounter an unexpected issue. With all of these benefi ts,
it's the easiest option for dealers to get everything they
need. -John Yodzis, President & CEO
Supply Chain
PLATINUM SNAP ONE: Snap One stayed in stock to help
integrators stay in business. They helped me get as much as
I can at a given time and they always kept me in the loop as
to inventory. -Reader comment
GOLD DOW TECHNOLOGIES: Our team has done a
great job with vendor communication to understand their
inventory and shipping times while monitoring our inventory
movement to ensure we are consistently stocked with the
right products in the right locations. When issues are identifi
ed, we ensure that dealers have a selection of comparable
products from our wide lineup of vendors. Our goal is to always
have product solutions to ensure dealers can complete
their installations on a timely and profi table basis. -John
Yodzis, President & CEO
SILVER POWERHOUSE ALLIANCE: PowerHouse prides
itself on off ering dealers the power of national distribution
with a local touch, how our members have navigated the
last several years of supply shortages shows just how true
we are to that tagline. Not only have we continued to add
new lines to be able to off er dealers more tier one vendor
options when their fi rst-choice product isn't available, our
members also have a built-in network they can reach out to
for product that is essential to getting a dealer's job done
and dealers benefi t from this network by extension.
-Dennis Holzer, Executive Director
Technical Support
PLATINUM SNAP ONE: Just make a phone call to Snap
One, and you'll understand within 5 seconds. -Reader
comment
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42 | CE Pro April 2024
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LEARN MORE ABOUT OUR 2024 QUEST
FOR QUALITY WINNERS AT CEPRO.COM
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cepro.com
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GOLD FUTURE READY SOLUTIONS: Future Ready
Solutions is always ready and willing to assist on any issue
whether it's billing/invoicing/shipping or for product/installation/troubleshooting.
Always very friendly and just in
general best overall in service and knowledge. -Reader
comment
Blackwire Designs
SILVER BLACKWIRE DESIGNS: We attribute our
success in technical support to a unique blend of expertise,
responsiveness, personalized solutions, and a commitment
to customer satisfaction. What distinguishes Blackwire is not
only our ability to resolve technical challenges at any time,
within a single call or chat, but also our profound understanding
of smart home and commercial automation ecosystems.
Our dedicated team undergoes in-depth internal
training, ensuring they are profi cient in supporting installers
and integrators from initial system design to troubleshooting.
This expertise allows Blackwire to provide insights
beyond our competition, thereby enhancing our customers'
system functionality and effi ciency.
Moreover, our commitment to innovation is evident
in continually updating our knowledge base and training
programs with the latest technologies. This proactive stance
ensures our support staff is well-prepared for emerging technologies,
establishing Blackwire as not only a leader in technical
support but also a trusted industry partner. Overall, this
accolade refl ects our company's relentless pursuit toward
customer satisfaction, personalized service, and commitment
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COURTESY OF BLACKWIRE DESIGNS
http://www.CEPRO.COM http://www.cepro.com
CE Pro April 2024

Table of Contents for the Digital Edition of CE Pro April 2024
