october2022 - 28

SHOP OPERATIONS
HOW
FUEL SHOP EFFICIENCY
Fleets, service providers, and maintenance
management software suppliers all
agree on the value of key performance
indicators to improve shop operations.
By Seth Skydel
[ SHOP MANAGEMENT ]
or Mike Palmer, VP of fleet services at Estes Express Lines, the best
way to assured success is through continuous improvement.
" In maintenance operations, you have to consistently move the
needle, " Palmer told Fleet Maintenance.
How to move that needle, though? With fuel and payroll taking
up larger shares than in the past, that only leaves so much for maintenance.
Palmer advises fleets to use something they already
have-measurable data-and to leverage their reporting capabilities,
with an emphasis on key performance indicators
(KPIs), the metrics that tell a business if goals are being
accomplished or not.
" With metrics, you can tell which way the wind
is blowing and then you can use KPIs to see where
processes may be breaking down and need adjustment, "
Palmer explained.
For Estes, the nation's 5th largest LTL carrier, the stakes
can be high. The company operates more than 9,000 tractors
and 36,000 trailers. The fleet, which operates from over 270 locations
in the U.S. and Canada, is serviced at 82 shops by nearly
800 technicians.
This means that small changes in operations can have big
effects on all aspects of the business. In terms of maintenance
28 Fleet Maintenance | October 2022
Images: 123496094 | skodonnell | Getty Images; 114226630| Iamchamp | Dreamstime

october2022

Table of Contents for the Digital Edition of october2022

Hitched Up: Equipping your fleet for future battles
Equipment: TPMS is now mainstream, but should it be mandatory?
In The Bay: Diagnosing aftertreatment headaches
Shop Operations: How KPIs fuel shop efficiency
Under Vehicle: Lifting strategies of the South Pacific
Fluids & Filtration: Do the benefits of additives really add up?
Management: BendPak founder reflects on career lifing up the vehicle repair industry
TMC SuperTech: Female tech makes history at TMCSuperTech 2022
Training: The 2% solution to the tech shortage
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial: Filter monitoring for increased uptime
october2022 - CovTip1
october2022 - CovTip2
october2022 - 1
october2022 - 2
october2022 - 3
october2022 - 4
october2022 - 5
october2022 - 6
october2022 - 7
october2022 - Hitched Up: Equipping your fleet for future battles
october2022 - 9
october2022 - 10
october2022 - 11
october2022 - Equipment: TPMS is now mainstream, but should it be mandatory?
october2022 - 13
october2022 - 14
october2022 - 15
october2022 - 16
october2022 - 17
october2022 - 18
october2022 - 19
october2022 - 20
october2022 - 21
october2022 - In The Bay: Diagnosing aftertreatment headaches
october2022 - 23
october2022 - 24
october2022 - 25
october2022 - 26
october2022 - 27
october2022 - Shop Operations: How KPIs fuel shop efficiency
october2022 - 29
october2022 - 30
october2022 - 31
october2022 - 32
october2022 - 33
october2022 - 34
october2022 - 35
october2022 - Under Vehicle: Lifting strategies of the South Pacific
october2022 - 37
october2022 - 38
october2022 - Fluids & Filtration: Do the benefits of additives really add up?
october2022 - 40
october2022 - 41
october2022 - Management: BendPak founder reflects on career lifing up the vehicle repair industry
october2022 - 43
october2022 - 44
october2022 - 45
october2022 - TMC SuperTech: Female tech makes history at TMCSuperTech 2022
october2022 - 47
october2022 - Training: The 2% solution to the tech shortage
october2022 - 49
october2022 - Fleet Parts & Components
october2022 - 51
october2022 - 52
october2022 - Tools & Equipment
october2022 - 54
october2022 - 55
october2022 - Classifieds
october2022 - 57
october2022 - Guest Editorial: Filter monitoring for increased uptime
october2022 - 59
october2022 - 60
https://www.nxtbook.com/endeavor/fleetmaintenance/december2023
https://www.nxtbook.com/endeavor/fleetmaintenance/october2023
https://www.nxtbook.com/endeavor/fleetmaintenance/diagnosticssupplement2023
https://www.nxtbook.com/endeavor/fleetmaintenance/september2023
https://www.nxtbook.com/endeavor/fleetmaintenance/july2023
https://www.nxtbook.com/endeavor/fleetmaintenance/june2023
https://www.nxtbook.com/endeavor/fleetmaintenance/may2023
https://www.nxtbook.com/endeavor/fleetmaintenance/april2023
https://www.nxtbook.com/endeavor/fleetmaintenance/toolandequipmentsupplement-april2023
https://www.nxtbook.com/endeavor/fleetmaintenance/march2023
https://www.nxtbook.com/endeavor/fleetmaintenance/vehicleliftguide-march2023
https://www.nxtbook.com/endeavor/fleetmaintenance/february2023
https://www.nxtbook.com/endeavor/fleetmaintenance/december2022
https://www.nxtbook.com/endeavor/fleetmaintenance/diagnosticsupplement1022
https://www.nxtbook.com/endeavor/fleetmaintenance/october2022
https://www.nxtbook.com/endeavor/fleetmaintenance/september2022
https://www.nxtbook.com/endeavor/fleetmaintenance/august2022
https://www.nxtbook.com/endeavor/fleetmaintenance/july2022
https://www.nxtbook.com/endeavor/fleetmaintenance/june2022
https://www.nxtbook.com/endeavor/fleetmaintenance/may2022
https://www.nxtbook.com/endeavor/fleetmaintenance/april2022
https://www.nxtbook.com/endeavor/fleetmaintenance/toolsandshopequipment_april2022
https://www.nxtbook.com/endeavor/fleetmaintenance/march2022
https://www.nxtbook.com/endeavor/fleetmaintenance/february2022
https://www.nxtbook.com/endeavor/fleetmaintenance/december2021
https://www.nxtbook.com/endeavor/fleetmaintenance/october2021
https://www.nxtbook.com/endeavor/fleetmaintenance/september2021
https://www.nxtbook.com/endeavor/fleetmaintenance/august2021
https://www.nxtbook.com/endeavor/fleetmaintenance/july_2021
https://www.nxtbook.com/endeavor/fleetmaintenance/june2021
https://www.nxtbook.com/endeavor/fleetmaintenance/may2021
https://www.nxtbook.com/endeavor/fleetmaintenance/toolsandequipmentsupplement-april2021
https://www.nxtbook.com/endeavor/fleetmaintenance/april2021
https://www.nxtbook.com/endeavor/fleetmaintenance/march2021
https://www.nxtbook.com/endeavor/fleetmaintenance/february2021
https://www.nxtbook.com/endeavor/fleetmaintenance/December2020
https://www.nxtbook.com/endeavor/fleetmaintenance/october2020
https://www.nxtbook.com/endeavor/fleetmaintenance/september2020
https://www.nxtbook.com/endeavor/fleetmaintenance/august2020
https://www.nxtbook.com/endeavor/fleetmaintenance/july2020
https://www.nxtbook.com/endeavor/fleetmaintenance/June_2020
https://www.nxtbook.com/endeavor/fleetmaintenance/may2020
https://www.nxtbook.com/endeavor/fleetmaintenance/toolsandshopequipmentsupplement
https://www.nxtbook.com/endeavor/fleetmaintenance/april2020
https://www.nxtbook.com/endeavor/fleetmaintenance/march2020
https://www.nxtbook.com/endeavor/fleetmaintenance/february2020
https://www.nxtbook.com/endeavor/fleetmaintenance/december2019
https://www.nxtbook.com/endeavor/fleetmaintenance/october2019
https://www.nxtbook.com/endeavor/fleetmaintenance/september2019
https://www.nxtbook.com/endeavor/fleetmaintenance/august2019
https://www.nxtbook.com/endeavor/fleetmaintenance/vehicleliftguide2019
https://www.nxtbook.com/endeavor/fleetmaintenance/july2019
https://www.nxtbook.com/endeavor/fleetmaintenance/june2019
https://www.nxtbook.com/endeavor/fleetmaintenance/may2019
https://www.nxtbook.com/endeavor/fleetmaintenance/april2019
https://www.nxtbook.com/endeavor/fleetmaintenance/industryinnovations-March2019
https://www.nxtbook.com/endeavor/fleetmaintenance/toolsandshopequipment
https://www.nxtbook.com/endeavor/fleetmaintenance/march2019
https://www.nxtbook.com/endeavor/fleetmaintenance/januaryfebruary2019
https://www.nxtbookmedia.com