Mass_Transit_September/-October_2019 - 55

WILLIAM WONG MAH STARTED AT
Alameda-Contra Costa Transit District
(AC Transit) in 2005 as a transportation
supervisor and has since worked his way
up to assistant transportation superintendent transbay.
Upon his arrival, he decided to survey
the entire San Francisco Transbay operation and realized the schedules could be
streamlined to increase efficiencies. He
took this initiative to the planning and
scheduling departments, recommending route modifications and changing
the line up of how buses arrived, parked
and left the Transbay Terminal. He then
reformatted the internal forms to make
the work more user-friendly for supervisors monitoring service.
He also played a role in the Transbay
Joint Powers Authority's initiative to tear
down the former Transbay Terminal and
rebuild a new transit center, now known
as the Salesforce Transit Center. He
helped setup systems, manage and train
staff, maintain existing service while the
major operational transition took place
and ensured the wayfinding communications systems were user friendly.

Fact:
He helped
create standard
operating
procedures for
the CleverCAD
system before
AC Transit
transitioned
from an existing
operations
control center
to a newly
upgraded one.
MassTransitmag.
com/21093566

He's also been instrumental in the
planning and deployment of the new
Computer Aided Dispatch-Automated
Vehicle Locator System known as CleverCAD; helping with the development
and implementation of the system. As
part of the rollout, he ensured all transportation supervisors received adequate
training for the new CleverCAD system
in conjunction with the Clever Bus in
the Box (Bib) Operator Training for
1,500 Operators.
He's currently helping with building and preparing AC Transit's new Bus
Rapid Transit system along a 9.5-mile
corridor connecting downtown Oakland and San Leandro. As a project
team member, he works with various
internal and external stakeholders, using analytics to ensure this project is
successfully implemented.

William
Wong Mah

Assistant
Transportation
Superintendent
Transbay
Alameda-Contra
Costa Transit
District (AC Transit)

"I

am most proud of reopening the Transbay Service
at the Salesforce Transit Center in August...It is a once
in a lifetime chance to work [with] this team to create
something new that will last for years to come."

Congratulations

to all our 2019 honorees!
FROM

actransit.org

VIEW RECIPIENTS' ONLINE PROFILES AT
MassTransitmag.com/40-under-40
For more information, visit www.MassTransitmag.com/10704549
SEPTEMBER/OCTOBER 2019 | MassTransitmag.com | Mass Transit |

55



http://www.MassTransitmag.com/21093566 http://www.actransit.org http://www.MassTransitmag.com/40-under-40 http://www.MassTransitmag.com/10704549 http://www.MassTransitmag.com

Mass_Transit_September/-October_2019

Table of Contents for the Digital Edition of Mass_Transit_September/-October_2019

Ad Index
Editor's Notebook
People & Places
40 Under Forty
Improving the Bus Experience
Innovations in Rail Technology
Best Practices
Products
Social Hubs
Mass_Transit_September/-October_2019 - 1
Mass_Transit_September/-October_2019 - 2
Mass_Transit_September/-October_2019 - 3
Mass_Transit_September/-October_2019 - 4
Mass_Transit_September/-October_2019 - 5
Mass_Transit_September/-October_2019 - Ad Index
Mass_Transit_September/-October_2019 - 7
Mass_Transit_September/-October_2019 - Editor's Notebook
Mass_Transit_September/-October_2019 - 9
Mass_Transit_September/-October_2019 - People & Places
Mass_Transit_September/-October_2019 - 11
Mass_Transit_September/-October_2019 - 12
Mass_Transit_September/-October_2019 - 13
Mass_Transit_September/-October_2019 - 40 Under Forty
Mass_Transit_September/-October_2019 - 15
Mass_Transit_September/-October_2019 - 16
Mass_Transit_September/-October_2019 - 17
Mass_Transit_September/-October_2019 - 18
Mass_Transit_September/-October_2019 - 19
Mass_Transit_September/-October_2019 - 20
Mass_Transit_September/-October_2019 - 21
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Mass_Transit_September/-October_2019 - 44
Mass_Transit_September/-October_2019 - 45
Mass_Transit_September/-October_2019 - 46
Mass_Transit_September/-October_2019 - 47
Mass_Transit_September/-October_2019 - 48
Mass_Transit_September/-October_2019 - 49
Mass_Transit_September/-October_2019 - 50
Mass_Transit_September/-October_2019 - 51
Mass_Transit_September/-October_2019 - 52
Mass_Transit_September/-October_2019 - 53
Mass_Transit_September/-October_2019 - 54
Mass_Transit_September/-October_2019 - 55
Mass_Transit_September/-October_2019 - Improving the Bus Experience
Mass_Transit_September/-October_2019 - 57
Mass_Transit_September/-October_2019 - 58
Mass_Transit_September/-October_2019 - 59
Mass_Transit_September/-October_2019 - Innovations in Rail Technology
Mass_Transit_September/-October_2019 - 61
Mass_Transit_September/-October_2019 - 62
Mass_Transit_September/-October_2019 - 63
Mass_Transit_September/-October_2019 - Best Practices
Mass_Transit_September/-October_2019 - 65
Mass_Transit_September/-October_2019 - 66
Mass_Transit_September/-October_2019 - 67
Mass_Transit_September/-October_2019 - Products
Mass_Transit_September/-October_2019 - 69
Mass_Transit_September/-October_2019 - 70
Mass_Transit_September/-October_2019 - 71
Mass_Transit_September/-October_2019 - 72
Mass_Transit_September/-October_2019 - 73
Mass_Transit_September/-October_2019 - Social Hubs
Mass_Transit_September/-October_2019 - 75
Mass_Transit_September/-October_2019 - 76
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