Health Administration Press Course Catalog - Fall 2016 - 39

QUALITY A Gateway to Healthcare Management book Softbound, 314 pp, 2013 ISBN-13: 978-1-56793-593-6 Order code: CBCTF-2242, $102 An ACHE Management Series book Softbound, 297 pp, 2014 ISBN-13: 978-1-56793-613-1 Order code: CBCTF-2255, $78 INSPIRED TO CHANGE: IMPROVING PATIENT CARE ONE STORY AT A TIME Linda R. Larin, FACHE, FACCA INTRODUCTION TO HEALTHCARE QUALITY MANAGEMENT, SECOND EDITION Patrice L. Spath, RHIT Although many healthcare administrators and leaders are consumed with data, statistics, and day-to-day operations, it is the personal stories that are often the catalyst for immediate action in the world of healthcare. Inspired to Change presents stories of patient care-both heartbreaking and uplifting-and details the reality and impact of those experiences. This book focuses on why patient- and family-centered care is important and how professional caregivers must embrace this approach to improve clinical outcomes and the patient and family experience. Story themes include: * * * * Reflections of regret The importance of recognizing patients and families as active partners in their care Lessons that were learned-and lessons that need to be taught-by and about being a family member, a patient, an administrator, and a physician Staff who went above and beyond to provide an exceptional experience for patients and their families ➤ Instructor Resources: Test bank, PowerPoint slides, answers to in-book questions, and a transition guide to the new edition. Introduction to Healthcare Quality Management explains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals. Each chapter contains a list of key words and defines important glossary terms to help students understand the vocabulary of healthcare quality management. Featured topics: * * * * * * * Quality characteristics most important to healthcare stakeholders, including payers and consumers Regulatory mandates and accreditation standards that influence healthcare quality activities Proper techniques for gathering and effectively analyzing healthcare performance measurement data New technology-based services that improve the patient experience Key tactics and strategies that organizational leaders and improvement project teams must implement to accomplish quality goals Methods for redesigning healthcare processes to achieve more reliable performance Patient safety initiatives that reduce medical errors Request an exam copy at ache.org/HAPexam 39 http://www.ache.org/publications/Product.aspx?pc=2255 http://www.ache.org/publications/Product.aspx?pc=2242 http://www.ache.org/publications/Product.aspx?pc=2255 http://www.ache.org/publications/Product.aspx?pc=2242 http://www.ache.org/HAPexam

Table of Contents for the Digital Edition of Health Administration Press Course Catalog - Fall 2016