Insights - November/December 2017 - 11

RECOVERY - from page 9
"Weather related events are a part of railroading," said Doniele
Carlson, a spokeswoman for Kansas City Southern. "Preplanning
of resources, materials and preventive actions help minimize
impact of such events, and allow us to restore service in the most
efficient manner for our customers."
Norfolk Southern's Cary Booth, assistant vice president
of intermodal and automotive, offered a wider perspective,
saying "it's essential to look beyond your own rail network and
its physical capabilities to deliver service when implementing
recovery efforts. It's important to understand the ability of the
broader supply chain and freight pipeline to recover."
Irma briefly impacted NS track and operations in Florida,
Georgia and South Carolina, forcing adjustments in locations
such as Jacksonville, Florida.
In future recovery efforts, NS will refine processes and
procedures used to regulate the flow of traffic into stormimpacted areas to focus more attention beyond NS's network to
shipping dynamics across the entire supply chain, Booth said.
The widespread efforts of people throughout the intermodal
industry also played an important role.
"Our story is really about people and the support and
collaboration of our employees and those in the port/intermodal
industry; and repairing and hardening this economic asset -
the Houston Ship Channel," said Lisa Ashley, director of media
relations for Port Houston.

"We have been stressing the role that people played in
collaboration to get the port back on line." Ashley said.
"Our quick return to serving ship channel industries and Port
Houston was made possible by the extraordinary teamwork
of many stakeholders," said Port Houston Chairman Janiece
Longoria. "Thank you maritime community for your extraordinary
efforts."
Lance Fritz, CEO of Union Pacific Railroad, described what he
called the "unprecedented challenge" of Harvey, while thanking
employees for working "tirelessly and heroically to quickly and
safely restore our network and our operations."
Joseph said DCLI people showed "extraordinary dedication.
Even as they were personally recovering from Harvey in the
Houston area, they were committed to ensuring that our
customers had what they needed."
Those efforts extended far beyond working hours.
Williams said BNSF employees rescued more than 100
people trapped by floodwaters by taking them to higher ground.
Maher said many team members rose to the occasion to help
rebuild, house, donate and respond to the needs of each other.
Gulf Winds also moved up the start date of its More Than
the Move charitable foundation because "we saw an immediate
need in the aftermath of Harvey to impact lives." The foundation
donated more than $100,000 to help Harvey victims.
"We are very humbled to be a small part in the restoration of
hope in our city," Maher said.

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November/December 2017 | Intermodal Insights

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