ACtion Magazine - September/October 2016 - 26
Meet MACS member Arctic Traveler
By Marion Posen, VP member relations and marketing
rctic Traveler of Burlington, Ontario, Canada, has been
an active member of MACS since 1986. MACS talked
with the company president, David Thurgood for an
overview of the organization.
David explained, "We currently operate under three distinct
names: Arctic Traveler, which specializes in serving the mobile
heating, air-conditioning and filtration industry; Advanced Temperature Control or "ATC," which specializes in the design and
manufacturing of transport refrigeration systems; and Custom
Coils Canada, which specializes in the design and production of
refrigeration coils for both mobile and industrial air-conditioning customers." ATC is headquartered in Burlington, ON, with
branches in Mississauga, ON, and Drummondville, QE.
The mobile business was a spin-off from a commercial refrigeration company in 1960, and through a series of events evolved
into its current form, with design, manufacturing, service and distribution capabilities, all within the mobile A/C or refrigeration
industry. The company has been family owned throughout its
history and continues to be family owned, although day to day
operations have been turned over to professional staff outside the
David told us, "Our business, which is almost entirely related
to parts, components or systems sales, is evenly split between
the distribution of A/C or heating components parts and the Advanced Temperature Control refrigeration systems. However, the
Advanced Temperature Control refrigeration systems are becoming a larger portion of the business due to the increased popularity
of the European-style high-roof extended vans. To support system
sales, our facilities in Mississauga and Drummondville are capable of completing aftermarket system installs as well as repairs,
but this is generally limited to unique or uncommon A/C systems.
For our parts distribution
business, we exclusively
focus on heavy duty, offroad, bus or specialized air
condition repairs; we don't
get involved in any automotive repairs."
When asked about any
unusual customer requests,
David recalls: "One of the
more unique projects we
worked on was creating an
air conditioning system for
an armored vehicle operating in the Middle East. We
developed a custom A/C
system, working around
space and equipment conDavid Thurgood
straints, ultimately adding
ACTION * September/October 2016
Performance testing in an environmental test chamber
two independent systems working in conjunction with the factory
A/C system. Once designed, we collaborated with the vehicle
manufacturer to complete air conditioning performance testing in
an environmental test chamber on a prototype vehicle."
Arctic Traveler has been doing business for 56-years; we
asked David what he sees as the most successful part of the
company. "The Advanced Temperature Control product line has
experienced rapid growth over the past several years. We have
recently been approved by Mercedes Benz as a preferred up-fitter
for the Sprinter and we are working hard to strengthen our dealer
network and increase our market share."
What does David wish every customer knew about his company? "That is our ability to design transport refrigeration systems, or that we have an active coil manufacturing business.
The transport refrigeration product line is gaining more visibility throughout the USA as we expand our dealer network, and
our coil operations give us greater flexibility to meet unique and
short-run coil demands from many different customers."
In offering advice to his peers in MACS, David suggests,
"Focus on growing your business based on your strengths and
what makes your company unique and not what everyone else is
David explains their long participation as MACS members:
"Just as the name says, the great thing about MACS is its focus on
mobile air conditioning which 100% matches our business focus.
The issues and topics MACS is dealing with relate directly to our
business. We attend the MACS convention every year, because
it is a great opportunity for training, networking as well as being
introduced to new products."
On April 28, 2017, Arctic Traveler has generously agreed to
host a MACS heavy-duty and off-road mobile A/C clinic at their
Mississauga location. Mark your calendar to join them for this
informative training clinic. ❆
Table of Contents for the Digital Edition of ACtion Magazine - September/October 2016
ACtion Magazine - September/October 2016
Outlook — Andrew Fiffick
Service Port — Steve Schaeber
Leonard’s Law — Keith Leonard, Esq.
Virtual View — Angie Kilbourne
What you should know about A/C hose compatibility with R-1234yf
By The Numbers
CO2 air conditioning development comes alive in Germany
New Products and Services
Last Watch — Elvis Hoffpauir
ACtion Magazine - September/October 2016