Worldwide Cruising Guide AUNZ 2021-2022 - 150

150 TERMS & CONDITIONS
20. REFUSAL OF PASSAGE

and do not offer care for conditions requiring long-term care or specialized

Norwegian reserves the right to decline to accept any person as a Guest

expertise or equipment. As Norwegian is not in the business of providing

on the cruise. Guests are required to adhere to the Guest Conduct Policy

medical care, medical personnel and the services they provide are for the

and Guest Ticket Contract at all times during the cruise. Each Guest -

convenience of our Guests only, and such personnel work directly for the

or, if a minor, his/her parent or guardian - shall be liable to and shall

Guest and charge for their services. The Guest acknowledges that the ship

reimburse Norwegian for all damage to the ship and its furnishings,

may travel to destinations where medical care or evacuation is delayed or

equipment and property caused by any wilful or negligent act or omission

unavailable.

on the part of the Guest. In addition, expenses of any kind including fines,
penalties, duties and other charges incurred by Norwegian and which are
attributable to a Guest's failure to comply with the regulations of the ship
or any governmental authority shall be paid by that Guest to Norwegian
on demand. The ship's Captain may refuse transportation to any Guest
or may require any Guest to disembark who, in the sole discretion of the
ship's captain, is believed to:
* be dangerous to himself or herself or others;
* disturb Norwegian's other Guests or crew;
* pose a threat to their safety or security;
* fail to comply with any applicable law, rule, regulation or order or this
Customer Contract;
* unable to comply with the reasonable instructions of Norwegian or its
representatives relating to security or safety;
* require special assistance and has not made prior arrangements with
us, or fails to meet our medical requirements;

Medical personnel on board Norwegian ships shall not be considered as
employees, servants or agents of Norwegian. The Guest acknowledges and

care, treatment or diagnosis of Guest by medical personnel on board or
ashore, nor for any other act or omission related to, occurring during, or
arising from the medical treatment, consultation or services provided to or
for a Guest. Guests are responsible for all fees and costs associated with
medical services provided by on-board medical personnel or incurred for
any emergency medical evacuation or deviation. All Norwegian cruises
are outside the scope of Australian Medicare and private health insurance,
consultations, treatments and medicines are charged at private rates and
must be claimed through your international travel insurance.

23. TRANSFERS

under which they wish to travel;

should contact our Reservations Department and also advise
them of the correct flight times. The Guest is responsible to advise

direction from a country to which the Guest is travelling or departing

the Reservations Department of any flight schedule changes. All

from;

Guests who purchase transfers will receive a transfer voucher prior

been acquired unlawfully, or which has been tampered with or is
counterfeit.
Such Guest may be left at any port or place at which the ship calls
without any liability to Norwegian. Norwegian shall not be required to
refund any portion of the fare paid by any Guest who must leave the
ship prematurely for any of the reasons set forth in this paragraph or
who voluntarily disembarks or leaves the ship for any other reason, nor
shall it be responsible for lodging, medical-care expenses, meals, return
transportation, or other expenses incurred by the Guest.

to departure. Upon arrival in the city of embarkation, Guests should
proceed to the baggage claim area to claim their luggage. A Norwegian
representative will meet them in the baggage claim area on domestic
flights and outside of customs on international flights to assist with
their transportation to the ship or hotel (if applicable). For cruise-only
Guests booking their own return flights, we suggest a departure time
no less than six hours after the announced arrival time of the ship. If we
are providing off-board transportation to you, we act only as agent for
the third party providing those services and the terms and conditions
of the Consumer Contract do not apply to such transportation. The
operators' terms and conditions may significantly limit or exclude
liability, and will be made available to Guests upon request. Norwegian
shall not be responsible for any damage or inconvenience caused by

21. SPECIFIC NEEDS

late air, car or motorcoach arrivals, or for any damage to property or

Each Guest warrants that they and any other person for whom they are

personal injury suffered off the ship, where that loss or damage is not

responsible are fit to travel. If you require special assistance this should

attributable to the acts or omissions of Norwegian in arranging any

be reported to Norwegian at the time of booking by calling our Norwegian

transportation or transfer.

Reservations Department on 1300 255 200 (if calling within Australia) or 0800
969 283 (if calling within New Zealand), by sending an email to resoffice@

24. TRAVEL PROTECTION

ncl.com or by having your travel agent contact us. A Special Accommodation

We highly recommend you purchase appropriate personal travel insurance

Requirements Information Form should be obtained from our Norwegian

to cover you in the event of (including and not limited to) you are cancelling

Reservations Department and completed and returned to Norwegian. Once

your booking with Norwegian; any third-party cancellations; baggage

the Special Accommodation Requirements Form has been received, you or

damage; accident cover costs; medical injury and expenses; and any

your travel agent will be contacted so that we can try to meet your needs

other liabilities that will not be covered by Norwegian. Please note each

prior to your cruise. However certain international safety requirements, ship

travel insurance policy will have different levels and amounts of scope

building requirements or other applicable regulations may cause difficulty or
mean that we are unable to fully accommodate certain needs, and Norwegian
does not guarantee that it will be able to accommodate special needs in all
circumstances and, to the extent permitted by law, disclaims liability for failure
to accommodate a specific need.
If you have any food allergy or a dietary requirement that requires a special
meal or particular food products, please advise a Norwegian Representative
or your travel agent at the time of booking. Obtaining the product for many
of these requests requires 30-days' notice prior to sailing, and we want to
ensure that we are able to fulfil your request. We cannot guarantee special

depending on the insurance provider and the level of cover purchased.
Holidays should be hassle free and worry free. However, given unforeseen
events can occur (including losing baggage, needing medical care, delays
and cancellations), the Australian Government recommends all travellers
take out travel insurance.Australian customers can obtain a quote for
travel insurance from Cover-More Travel Insurance.
Cover-More travel insurance is provided by Cover-More Insurance
Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) and issued by
Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507).

meal requests made within 30 days of sail date. For the protection of all of

You should consider your financial situation, needs and objectives before

our Guests, it is not permissible to bring aboard any food items that would

purchasing any travel insurance product.

require preparation by the ship's staff, or food items that would require

Neither NCL Australia Pty Ltd (ABN 80 607 578 781), nor NCL Corporation

cold storage in our kitchen facilities. Norwegian does not guarantee that

Ltd, are authorised representatives of Cover-More Insurance Services Pty

it will be able to accommodate food allergies and dietary requirements in

Ltd and do not provide any advice, opinion or recommendation regarding

all circumstances and, to the extent permitted by law, disclaims liability for

any insurance policy, arrange travel insurance or bind any person for or

failure to accommodate a specific dietary requirement.

on behalf of Cover-More Insurance Services Pty Ltd. Before you decide
to buy insurance from Cover-More Travel Insurance you should read

22. MEDICAL SERVICES

Cover-More's Combined FSG/PDS . If you decide to buy insurance from

A physician and a nurse " medical personnel " are on board for each sailing

Cover-More Travel Insurance, NCL Corporation Ltd will, subject to the

and are generally available for Guest consultation during specified hours

If any of the terms and conditions of these ANZ Terms and Conditions,

The Customer Contract, including these ANZ Terms and Conditions, shall
be construed under the laws of New South Wales, Australia, and any and
all disputes or matters whatsoever incident to, arising from, or connected
with the Customer Contract or your cruise shall be governed by the laws
of New South Wales, Australia. You agree to submit to the non-exclusive
jurisdictions of the courts of that state in the event of any dispute or claim
between you and Norwegian. A copy of the terms and conditions that apply
to the Guest Cruise Ticket are available upon request or can be reviewed
at ncl.com.

Services (as that term is defined in section 139A(2) of the CCA), liability is

or any incorrect/inaccurate information which results from the use of any

or otherwise included in the Customer Contract, is invalid, illegal or

excluded to the maximum extent permitted by law for any and all Excluded

out-of-date brochure. It is your responsibility to:

unenforceable, it will be read down to the extent necessary to ensure

Recreational Liabilities (as set out in section 139(3) the CCA and including,

* ensure that you and everyone travelling with you have all necessary

that it is not invalid, illegal or unenforceable. If that is not possible,

but not limited to, liability for death, physical or mental injury, or contraction

passports, visas and all other travel documents and that these are valid

the invalid, illegal or unenforceable term or condition will be severed

or aggravation of any disease) which arises out of the provision of the

and in order; and

from the Customer Contract and the other conditions will remain valid.

Your travel agent acts for you in making the arrangements for your
cruise and any related travel, lodging and tours. Norwegian cannot be
responsible for the financial condition or integrity of any travel agent
utilised by you. Norwegian is not responsible for any representations
or conduct of your travel agent, including, but not limited to, failure to
remit your deposit or other funds to Norwegian, for which you shall at
all times be liable to Norwegian, or any failure to remit a refund from
Norwegian to you.

for purchase for all Guests. Guests who want to purchase transfers

reported lost or stolen, has been transferred or substituted, has

31. READING DOWN

your cruise. We cannot accept any liability whatsoever for any mistakes

Norwegian shall not be liable in any respect whatsoever for the medical

prove that they are the Guest specified in the cruise documentation

which we have reason to believe has not been paid for, has been

You must ensure that you are using an up-to-date brochure when you book

If you are an Australian Guest, where Norwegian provides Recreational

26. YOUR TRAVEL AGENT

Airport to pier (if applicable) transfers and vice versa are available

* be intending to embark under cruise or identification documentation

RECREATIONAL SERVICES

decisions and/or care provided by on-board medical personnel and that

* be unable to provide identification prior to embarkation or cannot

* be unable to embark due to any law, regulation, order or immigration

25. APPLICABLE LAW AND FORUM AND
LIMITATIONS ON ACTIONS

agrees that Norwegian cannot intervene, supervise or direct the medical

* be under the influence of excessive alcohol or drugs or is (or is
reasonably believed to be) in unlawful possession of drugs;

151

TERMS & CONDITIONS

satisfaction of certain conditions, be entitled to receive a commission of

and 24 hours a day for medical emergencies while the ship is at sea.

25% of the pre-tax premium paid for the travel insurance you acquire from

Shipboard infirmaries are equipped to provide only basic medical care

Cover-More Insurance Services Pty Ltd.

27. SAFETY AND SECURITY
Norwegian visits a large number of ports in numerous countries around
the world. At any given moment, there are likely to be " trouble spots " in
the world, in terms of crime and/or war or terrorist actions. Accordingly,
it may be necessary to change the published cruise or Shore Excursion
itinerary. Any such changes are for your safety and beyond Norwegian's
control. While Norwegian endeavours to provide reasonable protection
for your comfort and safety on board its ships, Norwegian makes no
representation as to the safety, conditions or other issues that may exist
at any destination and cannot guarantee freedom from all risks associated
with war, terrorism, crime or other potential sources of harm. Norwegian
reminds all Guests that they must ultimately assume responsibility for
their actions while ashore. The Australian and New Zealand Governments
and other similar government agencies regularly issue advisories and
warnings to travellers, giving details of local conditions in specified cities
and countries according to the agency's perception of risks to travellers.
Norwegian strongly recommends that Guests and their travel agents
obtain and consider such information when making travel decisions. Also,
please be advised that weapons and illegal narcotics (including medical
marijuana or similar drugs used for medicinal purposes) are not permitted
on board any Norwegian ship.

28. OUR LIABILITY
Subject to the limits and exclusions of liability below we will make sure that
the services we have agreed to perform or provide as part of this Customer
Contract with you are made, performed or provided with reasonable skill
and care. This means that, subject to the terms and conditions of the
Customer Contract, we will accept responsibility for a breach of the
Customer Contract or if Norwegian or its employees, agents or contractors
fail to use reasonable skill and care in performing or providing, as
applicable, the services set out in the Customer Contract. We will only be
responsible for what our employees, agents and contractors do or do not
do if they were at the time acting within the course of their employment
(for employees) or carrying out work we had asked them to perform (for
agents and contractors).
GENERAL EXCLUSIONS
Other than as specified in these ANZ Terms and Conditions or applicable
laws, we exclude all liability for any costs, expense, losses or damages
whatsoever that may arise in any way in connection with your cruise.
To the maximum extent permitted by law, we will not be responsible for
any injury, illness, death, loss (for example loss of enjoyment), damage,
expense, cost or other sum or claim of any description whatsoever which
results from any of the following:
* the act(s) and/or omission(s) of the Guest(s) affected or any member(s)
of their party;
* the act(s) and/or omission(s) of a third party not connected with the
provision of the services provided by or on behalf of Norwegian; or
* the occurrence of events of 'Force Majeure' (as that term is defined at
clause 16).

Recreational Services, and which is not caused by the Reckless Conduct
(as that term is defined in section 139A(5) of the CCA) of Norwegian, or its
employees, agents or contractors.
CONSUMER GUARANTEES
Without limiting the application of any other limitation or exclusion of
liability in these terms and conditions and the Customer Contract, to the
maximum extent permitted by the Consumer Laws, our liability under
this Customer Contract is limited to resupplying the services to which
this Customer Contract relates or the payment of the cost of having the
services to which this Customer Contract relates supplied again.

* ensure that you comply with all laws, regulations and order of the places

A guest must be at least 18 years of age to purchase, possess or use

provide assistance for any of these aspects of travel this does not release

tobacco onboard.

you from your responsibility in respect of these matters.

Norwegian is subject to the Australian Privacy Principles as contained
in the Privacy Act 1988 (Cth) for Australian Guests ( " APPs " ), and the
New Zealand Information Privacy Principles as contained in Privacy
Act 1993 (NZ) for New Zealand customers ( " IPPs " ) (the applicable act
being the " Privacy Act " ). We endeavour at all times to comply with the

Additionally, smoking will not be permitted in staterooms or on stateroom
balconies. Outdoor smoking areas will be in designated areas. Electronic
cigarettes can only be used in designated smoking areas. Guests in
violation of the stateroom and balcony smoking policy may be charged a
fine from US$250 as a stateroom cleaning fee. Cigars and pipe tobacco
can be enjoyed in designated outdoor areas.

CONSEQUENTIAL LOSS

APPs and IPPs as relevant.

To the maximum extent permitted by law, we exclude liability for

Norwegian has in place a Privacy Policy which informs Guests

indirect and consequential loss, being any claim or liability that does

and other Norwegian customers of how we collect your personal

not arise naturally and according to the usual course of things from the

or sensitive information and how we use, store and disclose that

event giving rise to the claim or liability under the Customer Contract,

information. Please note that Norwegian also has in place processes

including a claim or liability under the Customer Contract that arises

to address any complaint in relation to the disclosure or use of personal

33. TENDERS

due to special circumstances of the parties that were not known to the

or sensitive information. To make an enquiry, a complaint or to obtain a

AIn some ports the ship will anchor offshore and use smaller boats which

party having a liability under the Customer Contract, including (without

copy of the full Privacy Policy of Norwegian Cruise Line, please contact

hold around 100 people (known as tenders) to transport guests to shore.

limitation) any loss of expectation, loss of opportunity, loss of cost

us in one of the following ways:

Guests will go to a tender platform from which you will board the tender.

saving, loss of goodwill or loss of enjoyment, in each case whether or

* Telephone our local Sydney Contact Centre on 1300 255 200 (AU) or

not such claim or liability was in the contemplation of the parties at the

0800 969 283 (NZ); or

date of entering into this Customer Contract.
CONTRIBUTORY NEGLIGENCE
To the maximum extent permitted by law, our liability (if any) will be
reduced in proportion to any contributory negligence or fault on your part
or the part of any other person that is not an employee, agent or contractor
of Norwegian.

* Write to us at:

Please note that the above policy is subject to revision in order to comply
with current applicable health legislation, where countries have local
smoking regulations. This may mean that smoking is prohibited except in
designated outdoor areas or when arriving/departing certain ports.

On occasion and due to operational reasons, it is necessary for us to
switch from a docked port of call to a tender. Please note that passengers
use tenders at their own risk. Norwegian shall not be responsible for
any damage to property or personal injury suffered in using a tender,

NCL Australia Pty Ltd

where that loss or damage is not attributable to the acts or omissions of

Level 7, 99 Elizabeth Street

Norwegian.

Sydney, NSW, 2000
Australia
Alternatively, a copy of our Privacy Policy can be found online at www.
ncl.com.

34. VISAS & PASSPORTS
For all international sailings a valid passport and appropriate visa will
be required. You are responsible to ensure that you have all necessary
visas and that your passport is up to date and will remain valid for at least

THIRD PARTY SERVICES

Please note that, in order to process your booking, we need to obtain

6 months from the date of the termination of your cruise. Please check

Please note we cannot accept responsibility for any services which

certain personal (and, in certain circumstances, sensitive) information

the applicable passport and visa requirements (including multi-entry visa

do not form part of this Customer Contract. This includes, for example,

about you. In providing this information, you authorise us to collect,

requirements and for additional visa photos) with the embassies of the

any additional services or facilities, which your hotel, airline or any other

use and disclose such information about you in accordance with the

countries you will be visiting during your cruise, or check the up-to-date

supplier agrees to provide for you which do not form part of the cruise we

Norwegian Privacy Policy.

position with your travel agent in good time before departure.

operate. In the event that Norwegian arranges for the transportation of
Guests to and from the ship, or sells tickets for shore-side tours or arranges
any other services which are operated by independent contractors,
Norwegian does so for the convenience of Guests and, to the maximum
extent permitted by law, disclaims liability for any delay, damage, loss,
injury or death which results from the use of those services and which is
not occasioned by reason of the fault or negligence of Norwegian or any of
its employees, agents or contractors.
Without limiting the application of any other limitation or exclusion of

Guests who do not possess the proper documentation may be prevented
INFORMATION REQUIRED BY YOU

from boarding their flight or ship or from entering a country and may be

At the time of booking we will require guest contact information for all guests

subject to fines. No refunds will be given to individuals who fail to bring

on the booking including email address and contact phone number.

proper documentation. We do not accept any liability if you are refused

In the event of last minute schedule changes or emergency situations we

entry onto any flight or into any country or otherwise suffer any difficulties

may need to use this information to contact the guest directly.

or incur any costs as a result of not having an acceptable passport or any

You must provide the relevant details at the time of booking your cruise or no
later than the deposit due date.

required visa(s).
Certain Port Authorities may from time to time ask to see photo
identification when you depart the ship during the cruise. We strongly

liability in these terms and conditions and the Customer Contract, our

Our procedures may change from time to time and we will inform you of any

liability to you for death, injury, loss or damage to luggage shall be limited

changes at the time of booking or as soon as possible thereafter. If you fail

in accordance with applicable law, regulation or international convention.

to supply the details requested, both fully and accurately, you may not be

Where any claim or part of a claim (including those involving death or

permitted to board your cruise ship. We will not accept any liability in this

personal injury) concerns or is based on any travel arrangements (including

situation and we will not pay you any compensation or make any refunds.

the process of getting on and/or off the transport concerned) provided by

You will also be responsible for your onward/return travel arrangements. If

any air, rail or road carrier or any stay in a hotel, the maximum amount of

failure to have this information results in fines, surcharges or other financial

compensation we will have to pay you will be limited by applicable law,

penalty being imposed on us, you will be responsible for reimbursing us

regulation or international convention. The most we will have to pay you for

accordingly. Please also see Privacy Policy Statement on our website.

that claim or that part of a claim if we are found liable to you on any basis,

https://www.ncl.com/au/en/about/australia-privacy-policy

the most the carrier or hotel keeper concerned would have to pay under

Please note that all details you give us in connection with your booking will

YOUR ONBOARD ACCOUNT

applicable law, regulation or international convention, which applies to the

be kept confidential and will only be stored and used for marketing purposes

All Norwegian Cruise Line ships operate on a 'cashless' system. When

travel arrangements or hotel stay in question (for example, the Warsaw

including sending information about our exclusive offers and products by

you check in you will receive a onboard guest account card and all

Convention as amended or unamended and the Montreal Convention).

email and messaging services and by telephone and fax. Please note that

purchases made onboard the ship are made using this card. At the end

Where a carrier or hotel would not be obliged to make any payment to you

you are able to remove your details from our contact lists at any time.

of the cruise you will receive a statement summarising the charges on

under any applicable international convention, regulation or in accordance

If you object to any of the above uses of your personal information, or believe

with applicable law in respect of a claim or part of the claim, we similarly

that any of your personal details which we are processing are inaccurate or

are not obliged to make a payment to you for that claim or part of the claim.

incorrect, please contact us in one of the abovementioned ways.

When making any payment, we are entitled to deduct any money which
you have received or are entitled to receive from the transport provider or

SECURITY CAMERAS

These ANZ Terms and Conditions (including any exclusion or limitation of
liability) apply to and are for the benefit of any Norwegian representatives
or employees to the same extent as they apply to us. The total amount that
you can recover from us, any Norwegian representative or employee will
not be more than the total amount of our liability, if any.

hotelier for the complaint or claim in question.

Please note that Norwegian uses CCTV (Closed Circuit Television)

liability, if any, is limited to proven compensatory damages.

All indoor public spaces are smoke free, with the exception of designated
smoking areas.

30. PRIVACY

We are not liable for any damage arising from our compliance with any
laws or government regulations or your failure to comply with the same.

Except where these ANZ Terms and Conditions provide otherwise, our

32. SMOKING POLICY

you will visit, including as to inoculations and health documents. If we

to monitor and record public areas of all Norwegian ships for the

29. YOUR LIABILITY

safety and security of our Guests. This footage is confidential and

You agree to use all reasonable efforts to report any complaint or claim

may be stored for such period as is permitted under any applicable

on-board or otherwise to bring it to our attention as soon as possible. You

law, regulation, policy or code. It is only available for viewing as

acknowledge that any failure to do so may limit our ability to investigate the

permitted and required by law. Norwegian is not responsible for any

matter following your cruise.

consequences arising from the viewing and use of this footage.

suggest that you take a photocopy of your passport (in addition to your
passport itself) with you on holiday and carry the photocopy with you each
time you depart the ship in order to minimise any inconvenience this may
cause.

35. ONBOARD ACCOUNT/PURCHASES
ONBOARD CURRENCY
The currency used onboard all Norwegian Cruise Lines International ships
is US Dollars.

your account. To settle your account we require you to register your credit
card at check-in. As all onboard accounts are payable in US Dollars, your
credit card provider or financial institution may levy a foreign exchange
transaction fee. Please note that when paying by credit card we obtain
daily authorisations from your bank or financial institution, in some cases
these may be held for up to 10 days for credit cards and 30 days for debit
cards, after your cruise ends and will show as a pending/ pre-authorisation
transaction. For this reason we do not recommend the use of Debit Cards
or prepaid Debit Cards. Our ships do not accept Australian bank issued
foreign currency cards if these do not contain your name either printed or
embossed on the front of the card. Norwegian Cruise Lines International
onboard accounts may be settled in cash. We cannot accept personal
cheques and any currency other than US Dollars.
http://www.ncl.com
Worldwide Cruising Guide AUNZ 2021-2022

Table of Contents for the Digital Edition of Worldwide Cruising Guide AUNZ 2021-2022
