Fixed Ops Magazine 2024 Vol 21-2 - 26

PARTNERING FOR EXCELLENCE
Identifying and closing these gaps is pivotal for sustainable
success.
As we look to 2024, the automotive industry's landscape
is set to become more dynamic. Manufacturers will
demand higher standards, and customers will expect
unparalleled service. Trust in a company that is on your
side, expertly navigating warranty claims ensuring your
dealership is on its way to exceeding expectations and
experiencing a boost in revenue as a result.
UNLEASHING PROFIT
POTENTIAL THROUGH RETAIL
WARRANTY REIMBURSEMENT
Ever wondered how some dealerships secure impressive
warranty rate increases while others miss out on
potential profits? Knowing the answer is key, but turning
this complex process into a seamless experience
for your dealerships can be overwhelming. The key?
Finding a company that handles the entire reimbursement
process, ensuring your compensation aligns with
the approval of your new rate by the Brand.
STRATEGIC COLLABORATION
FOR GUARANTEED RESULTS
Your journey begins by understanding the manufacturers'
goals. We believe there should be a collaborative
approach, partnering with the management team to
streamline processes and implement sound business
practices. This not only guarantees results but also unifies
the team, fostering a commitment to excellence.
CRITICAL CONSIDERATIONS EVERY
DEALERSHIP SHOULD PONDER
* MARKET COMPARISON: How does your warranty
rate stack up in your market, and are your customer
pay rates competitive? Is your team conducting
anonymous surveys to provide valuable feedback,
empowering Service and Parts Directors to capitalize
on financial opportunities?
* PARTS MATRIX AND LABOR GRID PHILOSOPHY:
What guides your dealership's approach to parts
and labor? How do you explore these aspects to optimize
strategies that drive profitability?
* RATE DISPARITIES: Is there a significant difference
between your customer pay rate and warranty rate?
26
HOW DOES IT IMPACT YOUR
OVERALL SUCCESS?
Maintaining the status quo may attract customers, but
what if there's an opportunity to unlock thousands of
dollars annually? Simple adjustments in daily practices
can lead to an average annual gross profit increase up
to $500K.
* THE PATH TO PROFITABILITY: Look for reviews
and feedback from other dealers who have experienced
warranty service and success. This can provide
insights into the company's reputation and the
actual customer experience.
* FINANCIAL STABILITY OF THE COMPANY: Ensure
that the company providing the warranty is financially
stable. This can be an indication of its ability to
fulfill warranty obligations over the long term.
* CUSTOMER SUPPORT: Access to responsive and
helpful customer support is crucial. You should be
able to get assistance if you have questions about the
warranty, need to file a claim, or encounter any issues.
By
thoroughly
understanding
these aspects,
you can set appropriate
expectations and make
informed decisions
when choosing a company
for retail warranty
reimbursement for labor
and parts.
At QB Business Solutions, I leverage my natural leadership
skills to work closely with dealerships and lead
a motivated team while driving dealers to achieve the
highest results in sales and profit. I often attribute my
success to the guidance of my previous leaders. My
achievements are the result of hard work, experience,
extensive reading, and the positive influence of past
experiences. My background in leadership and exceptional
training skills define me as a business owner. I am
the kind of leader who is always available to provide
assistance, offer advice, and motivate others to succeed.
http://QBBusinesssolutions.com
Fixed Ops Magazine 2024 Vol 21-2

Table of Contents for the Digital Edition of Fixed Ops Magazine 2024 Vol 21-2
