Parking October 2010 - 38

Your Keys to Success:
Controlling Revenue by Managing Access
by Charlie Munn

keys, he or she had to go to Joe. Joe wasn’t so much the gatekeeper as he was the gate. Over a long career, Joe stole thousands, perhaps hundreds of thousands of dollars. No one ever discovered Joe’s dirty little secret. When Joe retired, everyone gave him a big sendoff…and revenues unexpectedly went through the roof. That is, until his replacement, Dimitri, moved into Joe’s old office and took possession of Joe’s most prized possession—the keybox. The drop in revenues to previous levels went unexplained. While the above story might be apocryphal, the situation described is taking place today in parking operations around the world. While managers watch the dollars on the bottom line, supervisor-level personnel like Joe and Dimitri can intercept the dollars before they reach the bottom line. All it takes is access to key-and-lock

You could always count on Joe. Joe was the most trusted, reliable and professional employee in the parking operation. Joe’s annual reviews were sterling. There was only one problem with Joe—Joe was a thief. As manager of meter collection and maintenance, Joe supervised many mission-critical aspects of the operation. In Joe’s office was a keybox. The keys were unlabeled and disorganized, but Joe knew each one by heart. Joe was the only one with a key to the keybox. Anytime anyone needed anything that had to do with

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National Parking Association PARKING October 2010



Parking October 2010

Table of Contents for the Digital Edition of Parking October 2010

Parking October 2010 - c1
Parking October 2010 - c2
Parking October 2010 - 1
Parking October 2010 - 2
Parking October 2010 - 3
Parking October 2010 - 4
Parking October 2010 - 5
Parking October 2010 - 6
Parking October 2010 - 7
Parking October 2010 - 8
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Parking October 2010 - c3
Parking October 2010 - c4
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