NPA Convention Preview - 7

10 am – 1 pm Exhibit Hall with Brunch Service
Commonwealth Hall

2:15 – 3:15 pm

Concurrent Business Sessions (3)
Leveraging Technology to Provide Stellar Customer Service
Waterfront 1

Driving Economic Development Through Parking
Waterfront 2

1:15 – 2 pm Exhibitor Advisory Council Meeting
Open to all exhibitors
Commonwealth Hall

James ‘Jay’ H. Redd, Jr., managing director, Gates Capital Resources A discussion of how institutional entities such as municipalities, hospitals and universities can unlock the economic value of their parking assets. Gates Capital Resources uses a straightforward lease/leaseback structure to monetize those assets and deliver unrestricted upfront proceeds. The speaker will demonstrate the mechanics/application of their structure along with various case studies.

1 – 2 pm

Roundtable Discussions (5)
Cityview 2

Liz Simmons, principal, Simmons Consulting

Moderator: Jim Newcomer, Amano McGann

Revenue Control/Audit Techniques

Moderator: Frank DeFoe, Unitronics

Automated Parking Facilities Attracting and Retaining Key Talent

Zack Harmeyer, associate product manager, T2 Systems This interactive presentation will provide ideas on using technology and access to information to better serve your customers. Liz Simmons will introduce best practices pioneered by customer service oriented organizations such as Southwest Airlines. Zack Harmeyer will provide examples of how technology can put better decision making information in the hands of your customer-facing staff. Together, they’ll show you how to leverage technology to improve the “soft skills” of your customer service staff.

Moderator: Merri Mai Williamson, SPHR, Application Researchers Moderator: Mike Jasser, MarcParc Moderator: Tom Ouska, Concrete Protection & Restoration

Parking and Counter Terrorism
Waterfront 3

Valet Parking

Concrete Corrosion/Maintenance

I. Paul Lew, senior vice president, Thornton Tomasetti Christopher P. Pinto, P.E., senior associate, Thornton Tomasetti This session will focus on vehicle transported explosives and the effects and counter measures available. Attendees will learn about FEMA’s evaluation methodology for determining if your facility could be a terrorist target, as well as which vehicles should have limited access to a parking facility.

Waterfront Ballroom Foyer

2 – 2:15 Energy Break

“My firm first got involved in NPA in the early '60s as a small parking management company with just a few parking facilities in Allentown, Pa. We immediately began developing relationships with other parking professionals, one that lead us to expanding our business to Wilmington, Del., where we are headquartered today. If not for the leadership and access to industry professionals through NPA, it is unclear what the future of our firm may have been. We deeply appreciate NPA and all the colleagues we have had the privilege of working with over the years.”
Jed Hatfield, president, Colonial Parking, Inc.

NPA Convention Preview

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