Automotive News Canada - February 2020 - v2 - F3

FIXED OPS JOURNAL

inside
February 2020

14

features

16

14 Eye spy: New, high-tech
glasses connect Porsche techs
with experts to help diagnose
issues, shorten repair time

20

16 Care correction: Honda dealer
retools customer retention program,
after first one hits some bumps, and
sees repair orders, net income grow

AUTOMOTIVE NEWS ILLUSTRATION

10 Profit potential: The number of
high-mileage, older vehicles is growing,
presenting repair opportunities for
dealer service departments

20 School's in session: Dealer service
departments increasingly see tech
and adviser training as keys to
revenue growth, employee retention
24 Turn time: Dealers adopt
the latest software in race
to track, shorten reconditioning
time for used cars and trucks

departments

24

4 Editor's Letter
6 Service Counter
13 Richard Truett
19 Feedback

on the cover
19 Roundup
26 Legal Lane
28 Shop Talk
30 Fixed In Time

The number of vehicles on the road that are 6 to 10
years old is approaching historic levels. With the right
marketing messages about quality service and price
competitiveness, dealership service departments can grab
a slice of this growing repair business. Story on PAGE 10.

Fixed Ops Journal Staff
EDITOR: Dan Shine l CHIEF OF EDITORIAL OPERATIONS: Dave Versical
DESIGN DIRECTOR: Steve Massie l REPORTER: Richard Truett
COPY EDITORS: Amy Butters, Tim Good, Elizabeth Hardy, Cynthia Orosco-Wright
CORRESPONDENTS: Mark Elias, Eric Freedman, Alex Kwanten, Rick Popely,
Danielle Szatkowski


ADVERTISING: Karen Rentschler, Associate Publisher, krentschler@crain.com

FEBRUARY 2020

PAGE 3



Automotive News Canada - February 2020 - v2

Table of Contents for the Digital Edition of Automotive News Canada - February 2020 - v2

Automotive News Canada - February 2020 - v2 - Intro
Automotive News Canada - February 2020 - v2 - 1
Automotive News Canada - February 2020 - v2 - 2
Automotive News Canada - February 2020 - v2 - 3
Automotive News Canada - February 2020 - v2 - 4
Automotive News Canada - February 2020 - v2 - 5
Automotive News Canada - February 2020 - v2 - 6
Automotive News Canada - February 2020 - v2 - 7
Automotive News Canada - February 2020 - v2 - 8
Automotive News Canada - February 2020 - v2 - 9
Automotive News Canada - February 2020 - v2 - 10
Automotive News Canada - February 2020 - v2 - 11
Automotive News Canada - February 2020 - v2 - 12
Automotive News Canada - February 2020 - v2 - 13
Automotive News Canada - February 2020 - v2 - 14
Automotive News Canada - February 2020 - v2 - 15
Automotive News Canada - February 2020 - v2 - 16
Automotive News Canada - February 2020 - v2 - 17
Automotive News Canada - February 2020 - v2 - 18
Automotive News Canada - February 2020 - v2 - 19
Automotive News Canada - February 2020 - v2 - 20
Automotive News Canada - February 2020 - v2 - 21
Automotive News Canada - February 2020 - v2 - 22
Automotive News Canada - February 2020 - v2 - 23
Automotive News Canada - February 2020 - v2 - 24
Automotive News Canada - February 2020 - v2 - 25
Automotive News Canada - February 2020 - v2 - 26
Automotive News Canada - February 2020 - v2 - 27
Automotive News Canada - February 2020 - v2 - 28
Automotive News Canada - February 2020 - v2 - F1
Automotive News Canada - February 2020 - v2 - F2
Automotive News Canada - February 2020 - v2 - F3
Automotive News Canada - February 2020 - v2 - F4
Automotive News Canada - February 2020 - v2 - F5
Automotive News Canada - February 2020 - v2 - F6
Automotive News Canada - February 2020 - v2 - F7
Automotive News Canada - February 2020 - v2 - F8
Automotive News Canada - February 2020 - v2 - F9
Automotive News Canada - February 2020 - v2 - F10
Automotive News Canada - February 2020 - v2 - F11
Automotive News Canada - February 2020 - v2 - F12
Automotive News Canada - February 2020 - v2 - F13
Automotive News Canada - February 2020 - v2 - F14
Automotive News Canada - February 2020 - v2 - F15
Automotive News Canada - February 2020 - v2 - F16
Automotive News Canada - February 2020 - v2 - F17
Automotive News Canada - February 2020 - v2 - F18
Automotive News Canada - February 2020 - v2 - F19
Automotive News Canada - February 2020 - v2 - F20
Automotive News Canada - February 2020 - v2 - F21
Automotive News Canada - February 2020 - v2 - F22
Automotive News Canada - February 2020 - v2 - F23
Automotive News Canada - February 2020 - v2 - F24
Automotive News Canada - February 2020 - v2 - F25
Automotive News Canada - February 2020 - v2 - F26
Automotive News Canada - February 2020 - v2 - F27
Automotive News Canada - February 2020 - v2 - F28
Automotive News Canada - February 2020 - v2 - F29
Automotive News Canada - February 2020 - v2 - F30
Automotive News Canada - February 2020 - v2 - F31
Automotive News Canada - February 2020 - v2 - F32
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