Fixed Ops Journal - June 2018 - F27
FORUM FACTS
What: Fixed Ops Journal Forum
When: Thursday, Aug. 9
Where: Georgia World Congress Center, Atlanta
Cost: $300 before June 30; $395 after
Sign up: autonews.com/fojforum
EXTRAS
"Success Stories in Recruiting Technicians"
Winning strategies for solving one of the toughest challenges in
fixed ops
Robert Morrison, director of aftersales, Pfaff Automotive
Partners, Toronto
Response to a help-wanted ad led to apprenticeship and, eventually, master technician status. Joined Pfaff in 2013; has been a
fixed ops manager and regional service manager.
Bernard Hyland, director, industry management services,
CALIBRE Systems
Former Army colonel. Now leads veterans-to-technicians programs for Audi, Mercedes-Benz and Jaguar Land Rover.
"What You Need to Know About Telematics, Data Access
and Cyber Security"
Navigating parts, service and collision through new challenges
Bob Redding, Washington, D.C., representative, Automotive
Service Association
Former chief of staff for several members of Congress and finance
director for former U.S. Senate Majority Leader George Mitchell.
"Getting More Out of Fixed Ops as Profits Vanish
Elsewhere"
Some prescriptions as dealers lean more heavily on parts and service for their
financial health
Vera Sandiford, fixed operations manager and vice president, DeLuca Toyota, Ocala, Fla.
Began fixed ops career at DeLuca 39 years ago. Has logged time
in parts, service and collision. Winner of Southeast Toyota's Top
Performer Award, among other honors.
Tully Williams, fixed operations director, Del Grande Dealer
Group, San Jose, Calif.
Longtime service manager and fixed ops director. Joined Del
Grande in 2011. Nearly 40 years in auto industry. Once ran his
own trucking business.
"The Future of Fixed Ops in a Mobility Era"
The forum closes with a look ahead ... from one who has seen a
lot.
Frank Ferrara, principal, Traction-Labs
Started auto career at Toyota. Longtime parts and service chief
for Hyundai. His Traction-Labs consultancy specializes in mobility and business transformation.
Fixed Ops Journal Forum attendees can be part of
these other Automotive Service and Collision Repair
Week events. Details at naceautomechanika.com
NACE Automechanika exhibit floor
Featuring the latest in shop tools, equipment and
services
Opening night reception
At the College Football Hall of Fame
The Big R*
North America's largest automotive
remanufacturing show
Collision Industry Conference*
With a focus on creating a more professional
industry
I-CAR collision repair*
A variety of educational and training classes
Technology and Telematics Forum*
Focusing on proper repair of today's vehicles and
tomorrow's
Rockin' Rides Car Show
A showcase of nearly 100 cars, trucks and bikes
*Additional fee required
JUNE 2018
PAGE 27
http://www.autonews.com/fojforum
http://www.naceautomechanika.com
Table of Contents for the Digital Edition of Fixed Ops Journal - June 2018
Contents
Fixed Ops Journal - June 2018 - Intro
Fixed Ops Journal - June 2018 - F1
Fixed Ops Journal - June 2018 - F2
Fixed Ops Journal - June 2018 - Contents
Fixed Ops Journal - June 2018 - F4
Fixed Ops Journal - June 2018 - F5
Fixed Ops Journal - June 2018 - F6
Fixed Ops Journal - June 2018 - F7
Fixed Ops Journal - June 2018 - F8
Fixed Ops Journal - June 2018 - F9
Fixed Ops Journal - June 2018 - F10
Fixed Ops Journal - June 2018 - F11
Fixed Ops Journal - June 2018 - F12
Fixed Ops Journal - June 2018 - F13
Fixed Ops Journal - June 2018 - F14
Fixed Ops Journal - June 2018 - F15
Fixed Ops Journal - June 2018 - F16
Fixed Ops Journal - June 2018 - F17
Fixed Ops Journal - June 2018 - F18
Fixed Ops Journal - June 2018 - F19
Fixed Ops Journal - June 2018 - F20
Fixed Ops Journal - June 2018 - F21
Fixed Ops Journal - June 2018 - F22
Fixed Ops Journal - June 2018 - F23
Fixed Ops Journal - June 2018 - F24
Fixed Ops Journal - June 2018 - F25
Fixed Ops Journal - June 2018 - F26
Fixed Ops Journal - June 2018 - F27
Fixed Ops Journal - June 2018 - F28
Fixed Ops Journal - June 2018 - F29
Fixed Ops Journal - June 2018 - F30
Fixed Ops Journal - June 2018 - F31
Fixed Ops Journal - June 2018 - F32
Fixed Ops Journal - June 2018 - F33
Fixed Ops Journal - June 2018 - F34
Fixed Ops Journal - June 2018 - F35
Fixed Ops Journal - June 2018 - F36
Fixed Ops Journal - June 2018 - F37
Fixed Ops Journal - June 2018 - F38
Fixed Ops Journal - June 2018 - F39
Fixed Ops Journal - June 2018 - F40
Fixed Ops Journal - June 2018 - F41
Fixed Ops Journal - June 2018 - F42
Fixed Ops Journal - June 2018 - F43
Fixed Ops Journal - June 2018 - F44
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