Baking & Snack - June 2007 - 23

NEWS FRONT
Orkin recognized for top training programs
Orkin, Atlanta, GA, was placed by Training magazine on its Top 125 list for the fifth
straight year. Orkin ranked No. 113 on the
list this year. The magazine selects 100 organizations annually that excel at human capital development. This year, because of the
high number of organizations that applied,

the magazine ranked the Top 125. These
companies are chosen based on criteria such
as best training practices, evaluation methods and outstanding training initiatives.
According to Orkin, one milestone of
the company's training success during the
past year was the launch of Orkin TV, a

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26 / BAKING & SNACK / June 2007

satellite television network. The interactive communications network creates a live
"virtual classroom" for the company's 8,000
employees across the country.
"Orkin TV addresses a fundamental challenge of training for our company. Now
we're able to reach all of our employees instantly, regardless of their location," said David Lamb, Orkin's vice-president of training.
The Atlanta-based $3 million hands-on
training center gained a 13,000-sq-ft expansion in 2005, which includes a full-size bakery
with all the industrial baking machines large
facilities use such as mixers, slicers and cooling
pans, in addition to other common commercial and noncommercial buildings. Cutaway
walls and examples of all common building
techniques provide trainees with first-hand
knowledge of what they could expect to find
in commercial buildings.
"Investing in employee training is crucial
for our customers to be completely satisfied," Mr. Lamb said.

Mrs. Fields dubs
Dawn Foods 'supplier
of the year'
Dawn Food Products, Jackson, MI, announced that two of its organizations have
been honored with supplier awards by Mrs.
Fields Famous Brands, Salt Lake City, UT.
Countryside Baking, Inc., a Dawn Food
Products company, was named Supplier
of the Year, and Dawn Bakery Distribution
received the Franchisee Choice Supplier of
the Year Award as determined by a survey
of Pretzel Time, Pretzel Maker and Mrs.
Fields franchisees attending the Mrs. Fields
Famous Brands Franchisee convention. All
three concepts are owned by parent company Mrs. Fields Famous Brands.
Eric Metzendorf, president of Dawn Bakery Distribution, said these honors demonstrate the value in going the extra mile for
customers. "Dawn has a unique relationship with customers that's based on trust
and a genuine commitment to their satisfaction," he said. "More than 400 franchise
delegates filled out surveys and gave Dawn
Bakery Distribution top marks in terms of
customer service and delivery. This all adds
up to extremely happy, successful customers, and that's good news for everyone!"

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Baking & Snack - June 2007

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