Baking & Snack - August 2007 - 154

Teamwork American Style
While every system FRITSCH ships to its customers is unadulterated quality "made in Germany," the comprehensive service package we offer our customers is up close and personal - taken right to their front door. That's what allows FRITSCH to react so speedily to its customers' needs and to advise them on the exigencies of their particular market places. Indeed, that's what accounts for FRITSCH's good name.
At FRITSCH USA, an expert team of baking specialists is on hand to provide its American customers with the best
advice, the most reliable commissioning and the smoothest service the baking industry has to offer.
GET TO KNOW US:
MERTEL
Dietmar Mertel, General Manager, knows the market and is currently organizing the creation of his own trade
network in the USA. "Prior to the company's US restructuring last year, FRITSCH USA was purely and simply a
distributorship. Since then, however, it has taken decisive steps toward its customers and their needs. FRITSCH
is confident of the continued success of this process and intent on following it further. Customer satisfaction in
just the past year justifies the FRITSCH motto: Faster solutions, better services, closer to your needs."
BUCHHOLZ
Lucia Buchholz, Administrative Assistant, is just the right person for all the FRITSCH customers who need
replacement parts. She has a bachelors of science degree from Montclair University and comes to FRITSCH
with a solid background in administration, customer service and purchasing. Lucia is fluent in German and
considers baking her No. 1 hobby, so working for FRITSCH GmbH gives her the perfect opportunity to
combine her hobby with her work.
NAGEL
Patrick Nagel, Customer Service, is the latest staff recruit on the FRITSCH USA team. Patrick brings his
experience as Special Service Technician at the main FRITSCH plant. His detailed knowledge will be an
invaluable addition to the USA team. As he puts it: "I want to ensure that we provide to our customers the
best possible service. That means supplying them with spare parts as quickly as possible, offering excellent
telephone support and making it even easier for them to work with our world class, state-of-the-art FRITSCH
equipment."
LANGLOIS
Michael Langlois, Sales, has more than 20 years in the food industry and is well prepared to offer FRITSCH
USA his thorough knowledge of plant operations. He knows and well understands the customer's need for a
single source supplier of complete lines and systems, and he has the know-how to help customers fulfill those
needs as well.
HOMITZKY
Jevon Homitzky, Project Manager, supports sales efforts. Speaking for Jevon and the rest of the FRITSCH
USA team, Mr. Langlois says, "FRITSCH provides the highest quality dough processing systems available on
the market today. At FRITSCH we work as a team to put the customer first. Our support structure, so closely
interfaced with Markt Einersheim, provides all our customers with complete and accurate information.
Customers need to know that FRITSCH is not just a vendor. Its field service engineers provide full after-sales support, and its new
product development center in Kitzingen can help them expand their product range. FRITSCH has a full staff of expert bakers who
understand its customers' needs to develop the highest quality products for their customers. This is exactly what FRITSCH customers
get when they combine FRITSCH expertise with FRITSCH processing systems.
"This has been a really great year for FRITSCH, and above all for us here in the US," Mr. Mertel said. "The reorganization of the
US sales group proved to be a good decision. Our customers are pleased with the service we give them, and we are excited about the
future. We look forward to meeting many customers at the upcoming trade fairs such as IBIE in Orlando, FL, and the Worldwide
Food Expo in Las Vegas, NV."
At IBIE, FRITSCH will display, describe and demonstrate a number of its specialized machines. On hand will be Mr. Mertel as well
as his colleagues from the US, Europe and Asia. "We look forward to seeing you there," Mr. Mertel said.

Contact information:
FRITSCH GmbH
Bahnhofstrasse 27-31
D-97348 Markt Einersheim
Germany

Phone: +49 (0) 93 26 / 83 - 0
Fax: +49 (0) 93 26 / 83 - 100
E-Mail: mail@fritsch-forum.de
Web: www.fritsch.info

FRITSCH USA, Inc.
216 Little Falls Road, Unit #4
Cedar Grove, New Jersey 07009
USA

Phone: +1 973 857 7272
Fax: +1 973 857 7276
E-Mail: sales@fritsch-usa.us
Web: www.fritsch-usa.us
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http://www.fritsch.info http://www.fritsch-usa.us

Baking & Snack - August 2007

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