Fixed Ops Magazine - 2021 Vol18 03 - 37

to detail in panic mode and subletting
the overflow detail work to an
outside vendor. All of the panic-level
decision making produced 30 subpar
reconditioned vehicles on the
frontline along with dedicated flatrate
techs who were upset because
the work promised to them was
pulled and a reduced internal gross
because the detail work was sublet.
Load balance is a crucial metric to
be managed if a dealer and his or her
team are to create additional turns
to inventory and recondition that
pre-owned vehicle inventory properly to drive sold-vehicle
profitability.
DISPATCHING RECON WORK
Being aware of how recon work is dispatched can significantly
impact your reconditioning time-to-line, or
speed at which you move vehicles from off-transport
to sale-ready status, as well as on technician efficiency.
Load balancing your
techs does not just
mean service techs. It
includes your
mechanical, detail,
and cosmetic techs.
I see so many stores adopt the " first
in, first out " workload model and
they are consistently behind. If your
tech is looking for work at 3 p.m.,
that is not the time to start work
on a 92,000-mile time hog. He will
pull it in, rack it, and save the job for
tomorrow. Instead, rack the 11,000mile
certified pre-owned unit that
needs a thorough inspection, the required
replacement parts, and have
it moving onto cosmetic and detail
and out the door that night. The
tech will still have time to take on
the time-consuming high mileage
vehicle in the morning.
If you feel your workload is bottlenecking because
you just got slammed with 30 units, it is certainly okay
to detail a vehicle first. Our most successful time-toline
dealerships detail and photo before recon when it
makes sense for late-model, low-mileage vehicles having
no noticeable cosmetic damage.
MAY JUNE 2021
|| FIXED OPS MAGAZINE
37

http://rapidrecon.com

Fixed Ops Magazine - 2021 Vol18 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 03

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