Fixed Ops Magazine - 2021 Vol18 03 - 54

Take a class on improving communication.
Ask your team and your
customers to let you know how they
would like to receive information.
it is well worth
SEEK TO
UNDERSTAND BETTER
According to the book, " Thanks for
the Feedback - The Science and Art
of Receiving Feedback " , there are
three basic ways we provide and interpret feedback.
They are, Appreciation, Coaching, and Evaluation.
What is interesting about this study is that communication
often breaks down because we think we are
providing one form of feedback, when we are actuthe
effort to become
better at giving
and receiving the
proper type
of communication
EVERYTHING SPEAKS
Social media can be beneficial or it can be destructive.
Depending on the number of personal, professional,
or business accounts you manage, it is important that
your messaging is consistent and constructive. As a
leader in fixed operations, you may be connected to
your staff, their families, or people who are easily trigally
providing something else. We
may want or expect a certain type
of feedback when what is received
is not what we wanted at all. Understanding
this is complex. But it
is well worth the effort to become
better at giving and receiving the
proper type of communication.
54

Fixed Ops Magazine - 2021 Vol18 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 03

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