Training Industry Quarterly - Fall 2013 - (Page 37)

IN PRACTICE Acme Roadrunner Technologies is introducing a new order processing system to their 1,000 order processing employees. The system will be implemented in three manufacturing sites and 20 sales offices nationally. The phone system is highly customized for Acme’s needs and the majority of existing vendor training content will not be usable. The learning solution to support this initiative looks like this: •Instructor-led virtual classroom training to kick off process launch. •Deployment of e-learning-based training for order processing staff in the actual functionality and usage of the new system. This includes multimedia interactions and computer-based simulations for learner practice. •Development and implementation of an online performance support solution that consolidates system documentation that is optimized for random search. In addition, key topics are hyperlinked for rapid access to specific information. •During initial training, implementation of online communities where learners can share ideas and questions during the training process with subject matter experts. •After initial training, implement a single online community for questions, application, and reinforcement of learning content. This represents a solution based entirely on technology-based learning that utilizes the strengths of each technology to accomplish a specific learning goal. current business environment and workforce learning needs. Traditional learning interventions such as instructorled training and e-learning will continue to be the foundation of workforce learning and performance but will be augmented with general knowledge resources. EXPECTING WORKERS TO LEARN A TASK AND PERFORM IT EFFECTIVELY 30 DAYS LATER MAY NOT BE REALISTIC In addition, learning interventions must be more accessible and available at the point that work is actually being accomplished. This can be effectively accomplished by developing flexible multipurpose learning content and augmenting it with knowledge management resources to provide learning that is effective, timely and efficient. Mark Bower is principal of Edge Interactive and has more than 25 years of experience as a training executive, entrepreneur and management consultant. Email Mark. LEARNING RESOURCES Examples of learning resources developed for multiple types of deployment and availability. FORMAL LEARNING CONTENT ADDITIONAL LEARNING RESOURCES Instructor-led Training • Index and deploy class instructor guide online • Video class material, index into relevant segments and deploy online • Record instructor audio and deploy with narrated slides • Edit content into job aids that are available at the desktop e-Learning • Index content into relevant segments that can be accessed by topic • Deploy the course online so it is generally available both for formal and informal learning • Edit content into job aids that are available at the desktop INFORMAL LEARNING CONTENT ADDITIONAL LEARNING RESOURCES Content Curation and Portals • Leverage WLP expertise in the acquisition and deployment of learning to create and deploy additional relevant informal learning content Communities of Practice • Leverage WLP relationships with subject matter experts and learners to build communities that reinforce learning and bring new content to specific business functions Subject Matter Experts • Create online communities around topics encouraging SME input, facilitation and community building • Encourage SME development of user-generated content Training Industry Quarterly, Fall 2013 / A Training Industry, Inc. magazine / www.trainingindustry.com/TIQ 37 http://www.edgeinteractive.com/ http://www.trainingindustry.com/TIQ

Table of Contents for the Digital Edition of Training Industry Quarterly - Fall 2013

From Where I Sit: The Sustainability of MOOCs
Table of Contents
Ad Index
Guest Editor: Top Five Learning Technologies to Watch
We Need to Support Learning, Not Manage It
Supercharge Your Next Leadership Initiative
Boomers & the Technology Gap
Technologies to Manage Information Overload
It's Time to Invest in the 'Performance Zone'
Inroducing Simulation into Learning Technologies: Examining the Key Considerations
The Evolution of the LMS
Bringing Your Mojo to the Virtual Classroom
Merging Social Learning and Technology to Achieve Business Outcomes
Optimizing Workforce Learning and Performance
Badges: Bridging the Higher Education and Workforce Gap
Integrating Video into Training
Tools for Supporting Sales Coaching
Tweet Suite
Company News

Training Industry Quarterly - Fall 2013