Chapter 2-4 Online Branch Mass ID Renewal Policies Click here for the online Mass ID Renewal Eligible customers can renew a Mass ID up to one year prior to expiration or up to four years after expiration (similar to a license). Eligible customers will also be able to renew their Mass ID every other renewal period over the internet. Consumers wishing to renew a Mass ID more than four years after expiration must present the required identification documents and be issued a new Mass ID. These consumers will be considered “first-time” applicants. In addition, consumers that do not have a social security number will need to provide either a verifiable SSN or an updated SSN Denial Letter, no more than 30 days old, issued by the Social Security Administration and proof of an acceptable VISA status. Reminder: Consumers who currently hold a Mass ID card that does not have an expiration date, will be issued a five-year Mass ID expiring on the customer’s birthday upon issuance of a duplicate or print. Consumers cannot renew over the internet if: • They have a photo that was taken before age 21 • They have a photo that was taken more then nine (9) years ago. • They need to change their name. • They have initiated a “Change of Address” transaction on the web site but have not received a confirmation e-mail. • They want to register to vote • They do not have a social security number, They will need to visit an RMV branch office. 2:34http://www.mass.gov/rmv/express/instr_renwmaid.htm http://www.mass.gov/rmv/license/3id.htm http://www.mass.gov/rmv/license/16visacodes.htm