Chapter 5-12 Electronic Vehicle Registration (EVR) Electronic Vehicle Registration (EVR) Benefits of EVR EVR offers you and your customers several benefits: • Providing immediate, remote registration of vehicles • Eliminating the need to wait in line for vehicle registrations • Providing better and more efficient RMV service remotely • Providing access to the most up-to-date information for your customers • Providing the ability to update customer data instantly • Reducing the dependency on RMV customer service center offices Performance Standards • Your Business Organization (EVR Staff) must fulfill these requirements: • Process 95% of EVR eligible transactions within 120 days after issue of the End User’s EVR permit • Process 100% of EVR eligible transactions within 180 days after issue of the End User’s EVR permit • Ensure that the work processed is accurate, complete and conforms to the policies and procedures required by the EVR program and the RMV • Work with an RMV qualify assurance team, when necessary, to correct and improve transaction processing • Attend periodic training • Work with the RMV field investigators • Review RMV Policy and Procedure Updates and ensure staff compliance 5:65