Chapter 13-0 The New and Leased Car Lemon Law SOURCES OF HELP continued: Consumer Hotline: 617-973-8787 OR 888-283-3757 (toll free, in MA only) Administrative Issues: Phone: 617-973-8700 FAX: 617-973-8798 Here are links to the following: 1. Local Consumer Groups 2. New Car Manufacturer Addresses 3. 30 Day Demand Letter 4. Massachusetts New and Leased Vehicle Lemon Law Consumer Arbitration Manual 5. Massachusetts New Car Lemon Law Mediation and Arbitration Program Application for Arbitration and Instructions 6. Massachusetts Leased Car Lemon Law Mediation and Arbitration Program Application for Arbitration and Instructions 7. Relevant Laws: * Chapter 90: Section 7N1/2. Defective or malfunctioning new motor vehicles; sale and repair or replacement * Arbitration Regulations: 201 CMR 11.00 13:12http://www.mass.gov/ocabr/consumer-rights-and-resources/autos/auto-repair/local-consumer-groups.html http://www.mass.gov/ocabr/consumer-rights-and-resources/autos/auto-repair/manufacturer-addresses.html http://www.mass.gov/ocabr/consumer-rights-and-resources/autos/auto-repair/demand-letter.html http://www.mass.gov/ocabr/docs/ncarbkit.pdf http://www.mass.gov/ocabr/docs/aplinew.pdf http://www.mass.gov/ocabr/docs/aplileas.pdf http://www.mass.gov/legis/laws/mgl/90-7n.5.htm http://www.mass.gov/ocabr/consumer-rights-and-resources/autos/lemon-laws/arbitration-regulations.html