Chapter 2-7 Online Service Center Registration Cancellation continued Registration Cancellations Receipts Effective April 6, 2016, customers will receive their Registration Cancellation Receipts by e-mail (as a PDF file) when they cancel their registration and plates online at www.massrmv.com. In addition to receiving the Registration Cancellation Receipt by e-mail, customers will still be able to download it from the Transaction Summary Screen once the transaction is finished. 04/16 Online Registration Cancellation Using an SSN Effective September 14, 2016, customers processing a registration cancellation transaction online can use their full social security number (SSN) to validate their identity. The information customers can use to validate their identity now include any one of the following: * Massachusetts license/permit number * Massachusetts FID number * SSN Previously, a Massachusetts license/permit number was required. This was a problem for customers who had moved out-of-state, no longer had a Massachusetts license/ permit, and were unable to proceed with the transaction as a result. 09/16 2:73http://www.massrmv.com