Incentive - June 2008 - (Page 3)

JUNE 2008 CONTENTS merchandise travel gift cards Features & Departments Editor’s Note: There was a whole lot of experience in one room during Incentive’s Seventh Annual Industry Roundtable last month PAGE 6 By Jennifer Juergens In The News: Will recognition programs keep growing in a tight economy?; Incentive readers say industry research is valuable; Survey says focus on the marginally contented PAGE 10 Edited By Leo Jakobson Cover Story: Seventh Annual Industry Roundtable A wide-ranging discussion includes remarkable serenity about the recession and widespread agreement (and a little cynicism) about the growing popularity of green awards PAGE 16 Edited By Leo Jakobson PAGE 10 Incentive Interview: Contented Cows authors Bill Catlette and Richard Hadden PAGE 24 By Andrea Doyle Case Study: First Data finds improving communications can lead to lower turnover PAGE 26 By Alex Palmer Soft Incentives: From puppy-love breaks to office pinball, it’s all about morale PAGE 28 By Ben Chapman Empowerment and Engagement: The power of listening to employees PAGE 31 By Carol Patton The Incentive Career: Get ahead with professional certifications PAGE 35 By Jeanie Casison PAGE 16 Incentive Primer: Disengagement is toxic and contagious; some tips on fighting it PAGE 38 By Derek Irvine, VP of Global Strategy, Globoforce Off The Cuff: Tusker Tours’ Joanne Wadsworth talks DMC-ing, South African style PAGE 90 By Jennifer Juergens On the Cover Between the growing recession, the plummeting dollar, the entrance of, the bankruptcy of The Sharper Image, and the rising popularity—or is it trendiness?—of eco-friendly incentive awards, our dozen participants had plenty to talk about at Incentive magazine’s Seventh Annual Industry Roundtable. Cover photography by Daria Amato ADVERTISER INDEX For information on advertisers’ products and services, turn to page 89 PAGE 24 | June 2008 | Incentive | 3

Table of Contents for the Digital Edition of Incentive - June 2008

Incentive - June 2008
Editor’s Note
In The News
Cover Story: Seventh Annual Industry Roundtable
Incentive Interview
Case Study
Soft Incentives
Empowerment and Engagement
The Incentive Career
Incentive Primer
Travel News: Where To Go and What To Do
The Cook Islands
Field Report: Bermuda
Potentials: Here and Now
50 Top Motivators: The Best of the Best
Electronics: High-end Audio Equipment
Gift Cards: Should One Be Enough?
Advertiser Index
Off The Cuff

Incentive - June 2008