FEATURE BY CAROL KITTS INSPECT WHAT YOU EXPECT O It is not micromanaging ur Fixed Operations Departments are based on people and processes. To ensure our processes are followed, we must hold our people accountable by inspecting what we expect. INSPECTING WHAT WE EXPECT IS NOT MICROMANAGING. No, this isn't micromanaging. It is developing accountability. I promise you that transitioning to this mindset will grow and develop your people and increase your revenue, retention, and customer-service satisfaction. As leaders in our industry, we are responsible for growing and developing our teams to the highest levels possible, while encouraging them to be their very best. Every goal or objective we set for ourselves or our team has to be inspected to ensure execution. INSPECTING WHAT WE EXPECT IS DEVELOPING ACCOUNTABILITY. In order to successfully develop accountability within your team, you must set clear objectives and responsi34 bilities alongside metrics. The metrics must be realistic and attainable to help you measure the team's performance and overall growth. Additionally, you must help them to understand the WHY behind each piece.