Cover Story Contents Excavating Value The key to Caterpillar CHRO Kim Hauer's success: Aligning HR initiatives to business strategy. By Debbie Bolla Page 12 Recognition 16 Motivating Employee Behaviors Organizations are leveraging recognition programs to drive productivity and results. By Russ Banham 20 2016 Baker's Dozen Customer Satisfaction Ratings: Recognition We rank the top providers based on customer satisfaction surveys. By The Editors 36 Eye on Recognition Four trends are driving employee appreciation. By Cord Himelstein 52 Workforce Management 42 The Power of Data Learn how three organizations gain insight-and a competitive advantage-by executing analytics. By Dustin Burgess 44 The San Diego Zoo Way Tim Mulligan outlines his " world-famous " approach to HR in his new book. By The Editors 58 Once is Not Enough Out with annual performance reviews and in with continuous coaching and feedback. By Anita Bowness 54 Minding the Gap New research shows that some of HR's top challenges are the ones most critical to business success. By Nathalie Bression, Tony DiRomualdo, and Harry Osle The Benefits Package 60 Relocation 38 Mobile Millennials Departments 4 The top three strategies for relocating-and retaining- younger workers. By Marta Chmielowicz Research 50 6 CEO's Letter By Elliot Clark 8 The Power of Purpose Four ways leaders can leverage their organizational mission in order to motivate and retain talent. By Shannon Schuyler Keys to Culture A new report reveals meaningful work and benefits are core to an engaged workforce. By Matt Straz 10 HRO Today Service and Technology Association Update By D. Zachary Misko Upside News from the world of work Editor's Note By Debbie Bolla A La Carte Offering a total rewards strategy allows employees to select specific benefits that accommodate their lifestyle. By Craig Dolezal JULY/AUGUST 2016 | www.hrotoday.com [3]http://www.hrotoday.com