Focus Magazine - Fall 2014 - (Page 48)
VIRTUALHOW
Onboarding Training Programs
By William Lycett
The demands of the business can often
conflict with the need for formal training
programs for training and development
associates. This is made even more difficult by
the fact that the majority of new personnel
have no prior training experience before
joining the department. Training and
development leaders wanted to know how
companies are handling this issue.
TGaS Advisors surveyed training leaders at 10
pharmaceutical companies to find out about
formalized programs at headquarter (HQ),
regional and district levels. In a separate
survey, TGaS polled 27 relatively new training
managers at six different companies about
their onboarding experience.
Key Findings/Advisory Insights
Surveys found that most organizations
emphasize headquarters training over
regional and district for new training and
development associates. Onboarding
programs for regional trainers were not even
available at four of 10 of the companies that
responded. Participants indicated that most
personnel have no prior training experience,
making some sort of onboarding experience
critical in those first 90 days.
When it comes to HQ training, companies use
anywhere from six to 16 different kinds of
training. The most popular are self-study
competency assignments, facilitation training
and discussion of goals and objectives. All
companies expect their new personnel to take
advantage of live classroom workshops, iPad
applications and assessments.
The onboarding process for training
managers consists primarily of becoming
familiar with the Medical/Regulatory/Legal
(M/R/L) process. Clarification of goals and
objectives was also highly rated. In contrast,
nearly half of respondents said their
organization does not have a structured
onboarding process in place.
Trainers: HQ, Regional, District
Organizations put the most emphasis on
headquarters programs. (Figure 1)
Formalized Onboarding Programs
FIGURE 1
FORMALIZED ONBOARDING PROGRAMS
(Scale: 1 = Totally Disagree; 7 = Totally Agree)
Company ID HQ
Regional
District
Company ID HQ
Regional
District
A
6
NA
7
G
5
5
6
B
6
NA
4
H
6
4
4
C
3
3
3
I
3
3
NA
D
3
NA
NA
J
5
5
4
E
5
1
1
F
6
NA
NA
4.8
3.5
4.1
FIGURE 2
Average
FORMALIZED ONBOARDING: HQ TRAINERS
1. Totally Disagree. . . . . . . . . . . . . . . . . 0 of 10 . . . . . . . .
2. Disagree . . . . . . . . . . . . . . . . . . . . . . 0 of 10 . . . . . . . .
3. Somewhat Disagree . . . . . . . . . . . . . 3 of 10 . . . . . . . .
4. Neither Agree nor Disagree . . . . . . 0 of 10 . . . . . . . .
5. Somewhat Agree . . . . . . . . . . . . . . . 3 of 10 . . . . . . . .
6. Agree . . . . . . . . . . . . . . . . . . . . . . . . . 4 of 10 . . . . . . . .
7. Totally Agree . . . . . . . . . . . . . . . . . . . 0 of 10 . . . . . . . .
FIGURE 3
PERCENT OF CURRENT HQ PERSONNEL
HIRED WITH NO TRAINING EXPERIENCE
0% to 24%
1 of 10 . . . . . . . . . . .
The average rating was 4.8 on a scale of 1 to 7
for formalized onboarding programs at the
HQ level. (Figure 2)
25% to 49%
2 of 10 . . . . . . . . . .
Prior Experience
50% to 74%
4 of 10 . . . . . . . . . .
The majority of HQ training personnel have no
prior training experience prior to joining the
department. Only one responding company
hires experienced trainers. (Figure 3)
48
75% to 100%
3 of 10 . . . . . . . . . .
FOCUS | FALL 2014 | www.L-TEN.org
http://www.L-TEN.org
Table of Contents for the Digital Edition of Focus Magazine - Fall 2014
Focus Magazine
From the President: Recognizing Value (and Vice Versa)
Table of Contents
Table of Contents
Guest Editor: On the Cutting Edge of Training and Technology
Front of the Room: The Presenter's Burden
Neuroscience: Learning, Disrupted
LTEN Conference Wrap-Up
Creating a Foundation for Innovation Training
The Science of Learning: Improving How We Train
Sustaining Learning, Driving Results
Member Solutions: Training the Tenured
Podcasts: Delivering Information and Inspiration
Leader-Led Learning: Developing Capabilities
The Power of Virtual Coaching and Mobile Video
Diving into Product Launches
Virtual How: Onboarding Training Programs
Member News
Ad Index
Focus Contacts
5 Questions with DJ Mitsch
Focus Magazine - Fall 2014
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