Training Industry Quarterly - Winter 2011 - (Page 31)
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M O S H E R
or years the learning industry has been throwing around the term “informal learning.” But, to be frank, the phrase is too soft, too abstract. Imagine asking a CFO to pay for “informal learning.” To make the discipline real, it needs to be approached in a more defendable way. “Performance Support” is a better way to describe this critical function.
PART OF THE REASON WE HAVE STRUGGLED TO MAKE PERFORMANCE SUPPORT WORK IS THAT WE HAVE FUNDAMENTALLY MISUNDERSTOOD THE LEARNING NEEDS WE ARE ATTEMPTING TO ADDRESS.
TrainingIndustry Quarterly, Winter 2011 / A Training Industry, Inc. ezine / www.trainingindustry.com/TIQ
Table of Contents for the Digital Edition of Training Industry Quarterly - Winter 2011