Fleet Maintenance - 28

SHOP OPERATIONS

Considerations for

mobile device
usage in the shop
It is important to employ best practices
for assessing, selecting, and managing
mobile devices such as laptops, tablets, and
smartphones used by personnel in the shop.
By Erica Schueller

[ COMPUTERS & SOFTWARE ]

W

28 Fleet Maintenance | May 2019

hen it comes to technology in today's shops, mobile
devices continue to play a key role in improving shop efficiency and personnel productivity.
Ruggedized laptops, tablets, and smartphones all
have their place in a professional shop setting. It
is important to establish best practices that stan-

ยป Tablets help technicians that must move
around the shop frequently and fit into tight
spaces, like under the hood or vehicle.
Photo courtesy of Panasonic

dardize the usage of these products by technicians
and other service employees in the shop.
When it comes to implementing a comprehensive
mobile device management policy in the shop, it is
important to understand the needs of shop personnel, decide key features and functions for these
devices, and assess after-sales service and support.

Assess shop needs

When it comes to implementing a sound mobile
device technology and usage program for personnel, a fleet must first assess the needs of the shop.
Consider who will be using the devices in a shop
setting and what tasks they need to complete.
Jason Lewis, national sales manager - enterprise, for Panasonic, explains fleets will typically
consider one of two options for personnel to use as
everyday workspace devices: A "clamshell" style
laptop computer, or a tablet.
Panasonic offers products, services, and support
for managing ruggedized laptops and tablets.
When it comes to laptops, Lewis explains,
"Those are usually stationary on a cart that maybe
moves around the vehicle but pretty much stays
on that cart most of the time."
Laptops also have more computing power to
manage scan tool software products for diagnosing vehicles in the shop. Plus, dependent on the
types of vehicles serviced, hardware with ports



Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime - Are You Communicating with Employees Effectively?
Trends in Heavy Duty Diesel Engine Oils
Vehicles - Keys to Consistent Liftgate Performance
In the Bay - How Standardized Vehicle Communication Protocols Impact Diagnostics and Vehicle Operation
Shop Operations - Considerations for Mobile Device Usage in the Shop
Training - Where are all the Students Going?
Management - Why the Recent Airline Accidents Should be Concerning
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial - How Much Do You Spend on DPF Maintenance?
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime - Are You Communicating with Employees Effectively?
Fleet Maintenance - 9
Fleet Maintenance - Trends in Heavy Duty Diesel Engine Oils
Fleet Maintenance - 11
Fleet Maintenance - 12
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - Vehicles - Keys to Consistent Liftgate Performance
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - In the Bay - How Standardized Vehicle Communication Protocols Impact Diagnostics and Vehicle Operation
Fleet Maintenance - 23
Fleet Maintenance - 24
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - Shop Operations - Considerations for Mobile Device Usage in the Shop
Fleet Maintenance - 29
Fleet Maintenance - 30
Fleet Maintenance - 31
Fleet Maintenance - 32
Fleet Maintenance - 33
Fleet Maintenance - Training - Where are all the Students Going?
Fleet Maintenance - 35
Fleet Maintenance - Management - Why the Recent Airline Accidents Should be Concerning
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 38
Fleet Maintenance - 39
Fleet Maintenance - 40
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 42
Fleet Maintenance - 43
Fleet Maintenance - 44
Fleet Maintenance - Classifieds
Fleet Maintenance - Guest Editorial - How Much Do You Spend on DPF Maintenance?
Fleet Maintenance - 47
Fleet Maintenance - 48
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