Chapter 3-5 Use of RMV Electronic Records - FDPPA Responding to Questions/Requests under the FDPPA You can NO LONGER automatically respond to questions from your insured's like: * "There is an abandoned vehicle that's been on my street for a week. The plate is 123ABC. Who does it belong to?" * "My car was just side-swiped outside in the parking lot. Luckily, I was able to get the plate number; it's 123ABC. Can you tell me who the owner is?" Responding to questions/request in both of these examples, it would be improper for you to disclose the requested information, without first establishing the qualifications of the requestor as a permitted user under the DPPA. This means, you must verify who the requester is; and whether his reason for wanting the information is allowed under DPPA. It is highly unlikely that the requestors above could satisfy the standards of the DPPA. Therefore, their request would have to be denied. As a starting point in determining whether a particular disclosure of information is allowed, you should ask yourself the following two questions: * "Am I dealing with the person to whom the information relates (data subject); or * With a third party? The FDPPA does not place any restriction on the disclosure of personal information to the individual to whom the information relates (example: John Smith requests information about himself). Therefore, once the person has been identified as the data subject, the requested information may be provided. 09/16 3:31